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Jezra,

I disagree, its as easy as one, two, three.

Let me demonstrate:

The first step a user should take when having issues is to look at the systems "gauges", the SCC:

What do we see ? A "HELP" section.

Which leads to step 2:

Community "help forums" are very prevalent these days .....

That leads to the next step: 

Beyond that, you can't swing a dead cat in the direction of Google with getting multiple references to Hughesnet.

I fear the googlefoo is weak in this one.