Forum Discussion

Wudrest's avatar
Wudrest
Sophomore
7 years ago

Community. Service.

Community. Service.
So I guess it has come to this. What do we all want. In a service we want the best service for our money. I have had HughesNet for about a year now. The service is awful. I have a year left on my contract which can’t come soon enough. I hate to see the bill notices because I know I am not getting what I am paying for. I have read on this community site. I see what others do, the steps they take for nothing or even worse, the run a round. I have already gotten the run around, one of the mods told me I was posting in the wrong place.  The past year my wife says call them. They don’t know you are having a problem unless you call. I said it is a waste of time. So finally she grew frustrated with the lack of service and called. I didn’t time it but let’s say it was 30 min. More like triple that.  They upgraded our data allowance for 3 months. I have to cancel the upgrade. For lack of service. Bottom line. I am a bottom line guy. I cannot tell a difference in speed when I have data and when I don’t. Service is awful both times. I bought a phone signal booster for $400. I get better internet today on it. In fact that is what I am using now. Verizon unlimited and a signal booster. I am paying out my contract then canceling this awful service. If anyone knows of a classical mcaction against hughesNet I would like to know about it because the only thing that can make this transaction fair is for them to give all of my money back.

  • Next step Att General for the state of Arkansas.  I want my money back. Sevice not provided as described.

    Case Number 108593826

  • The last call my wife made they were supposed to call her back from another department. We are still waiting on that call. I guess that is just the HughesNet operates. Pass you around til someone drops the ball. Oh wouldn’t that be the installer? No not the installation. I was the one that called and asked for internet service. It was a joint thing with Dish network. I was surprised. I used to think more of Dish. It is not who you are it is who your friends are

    • Wudrest's avatar
      Wudrest
      Sophomore

      The technician that installed it installed it wrong. Control center told him not to leave it that way and he told them it was the only way I could get any service. The tech had his phone on speaker.  Oh when I do a speed check it will tell me 45 MB’s. But the service buffers when you watch a YouTube video. I had cable Lynks before I move here. I asked if they could hook me up. Centurytel is in this area but both said they can’t help me. I have Verizon with unlimited data and a signal booster. That seems to my best bet for now.

      • Wudrest's avatar
        Wudrest
        Sophomore

        I guess calling doesn’t work.  You have to get on here and start a gripe post.