I disagree, its as easy as one, two, three.
Let me demonstrate:
The first step a user should take when having issues is to look at the systems "gauges", the SCC:
What do we see ? A "HELP" section.
Which leads to step 2:
Community "help forums" are very prevalent these days .....
That leads to the next step:
Beyond that, you can't swing a dead cat in the direction of Google with getting multiple references to Hughesnet.
I fear the googlefoo is weak in this one.