Ok, I have spent over 3 hours total with Hughesnet trying to cancel my account because of horrible low speeds. I talked with 3 different people, directed them to speed tests I took every day from Sept 28-Oct 6th. Additionally I did an additional one with the customer service person on the line. I had already started up with Century link yesterday and their 5 mb download speed feels like lightning compared to Hughesnet. I had 21 speed readings using your tool at hughesnet. I completely complied with ever request your customer service reps made. I had already switched our 3 phones, 2 TV's, 3 computers and 1 Verizon modem to Century Link. Today's reading of 2.1 mb download was with only my lightning fast desktop on the network and that was 2 mb download speed. With other devices on over the past week we were getting between .2 and 1 mb download speeds. We have not been able to use Netflix and I couldn't even watch a youtube video. Horrible horrible.
Anyway, after almost 2 hours today complying with all the BS on the phone the rep said they needed to bump this up to advanced tech support whatever the **bleep** that is, I said fine, whatever lets just get on with it and the rep would just repeat they they needed to check it out from their side, I said fine, lets do it and around in circles we went. Unbelievable. I said at the 2 hour mark this is it, what do you need because I've had it, the rep said the same crap. Man I am pissed. I want this cancelled - I doubt after 3 hours of telling them I want the **bleep** thing cancelled hundreds of times it was likely NOT accomplished. Unbelievable. Next, I said check the speed you will see and obviously there will be no early termination charges or any other charges, just check......................................send a fricking person out if you have to, just check. Crickets.
Since I obviously don't trust Hughesnet anymore I wanted to get this in writing since I 'm sure that your people are told to say no to everything, no matter what. Oh, advice to anyone and mean anyone thinking about signing up for this ripoff - don't do it. reference # from a few days ago 106529504. And I'm pissed in case you don't speak English....
