Forum Discussion
Why am I getting charged termination fee for something that was Hughesnet fault?
Let me explain my situation. Back in January I moved to a new apartment. Technician came out to install Hughesnet dish and I told him my landlord would not allow it on the roof and I didn't want the ...
Good morning Courtney58,
Thank you for your patience while your case was reviewed. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.
Hi Courtney58,
I'm glad you found the community, thank you for posting. While the customer does have the final say and must sign off on the installation, I'm escalating this to our field services department on their input on this sort of scenario. Your patience and understanding are much appreciated. I'll post back once I have an update.
Thank You Liz! I'll be patient until you get a update.
Good morning Courtney58,
Thank you for your patience while your case was reviewed. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.
Thank you so much Liz. I appreciate it.
