Forum Discussion

hamradio's avatar
hamradio
Senior
7 years ago

Why is invoice rising with no service changes?

I have the 20GB plan.  Prior to that I had 10GB. There was an understandable invoice increase with the up grade.  Now billing has increased with no service change... 6/21  -  $64.90 10 to 20 GB upg...
  • Hardy's avatar
    Hardy
    7 years ago

    Hello Woody,

    I have reviewed your bill and found that you were charged twice for the 20GB plan, but it did deduct the price of the 10GB plan as well. I have credited your account for the remaining amount of the double charge. Please let me know if you have any other questions or concerns. Thank you!

     *Felicia*

hamradio's avatar
hamradio
Senior

OK, will do.  Let me know if I can supply additional info.

Woody

Hardy's avatar
Hardy
Moderator
7 years ago

Hello Woody,

I have reviewed your bill and found that you were charged twice for the 20GB plan, but it did deduct the price of the 10GB plan as well. I have credited your account for the remaining amount of the double charge. Please let me know if you have any other questions or concerns. Thank you!

 *Felicia*

  • hamradio's avatar
    hamradio
    Senior
    7 years ago

    Thanks....

    I checked the invoice and it is as confussing as ever.  But, I checked the credit card bill and at this point it indicates the correct amount (74.90).

    • Hardy's avatar
      Hardy
      Moderator
      7 years ago

      Woody,

       You are welcome! :)