Hello Don,
The billing can be a bit confusing. Let me help clear this up for you. There are two different dates when it comes to our billing system. There is a Bill date and a Due date. Bill dates are mainly for invoice customers. To give customers time to receive then pay their bill once it comes in the mail, there is a time difference set. Which allows for leeway so that the system does not auto interrupt service. Everyone has both dates, however auto pay users are charged the same day as the bill date. If for whatever reason, the system is unable to retrieve payment, it will continue to attempt to retrieve the payment for 10 days(Due date).
The process is a bit old school, and I personally agree that we can make some improvements in this aspect. You just have to remember, most systems in place are conducive to our user base. We appreciate the feedback, and will pass along your remarks to our respective departments. If you need anything else feel free to let us know.
Thank you,
Chris
