Forum Discussion
account information doesn't make sense DATA tokens issue
Checked my account information. Found several issues I don't understand. On 1/10 I had 16.2 GB of token data left. On 1/19 it was 0. Why was the token data removed? I still have 60% of my plan data...
Hi Greg,
Thank you for this clarification, this is good feedback. I'll look into whether we can adjust the timing on those e-mail notifications.
Thanks,
Liz
Know you are busy helping others with issues, but wanted to check and see if you have gotten an answer yet about my issue. I had sent a message to support about this on Jan 20th, and another on the 25th, before I came to the community. I never got a reply to those messages I sent to support, so just want to let you know how greatful I am for the time and effort you have used on my behalf with this problem. All that being said, this issue has been going on for almost 2 weeks.
Good morning Greg,
I do appreciate your patience, and can understand your concern. I've pinged our engineers for an update on your case. In the meantime I've sent you complimentary tokens so you may receive an e-mailed order confirmation for these free tokens.
Your patience and understanding are much appreciated.
Thanks,
Liz
Good morning Greg,
The engineers haven't seen anything of concern in the system. If you have any other concerns, please don't hesitate to reach out again.
Thanks,
Liz
