Forum Discussion

fredhead1952's avatar
fredhead1952
New Poster
4 years ago

autopay has to stop i paid on 4/12 and they charged it 2 times

2 months in s row they have overcharged my account

say they will send me a check back and take my card off file

i dont do any auto pay ever on any bills it always gets screwed up

auto pay
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 years ago

    You can change your form of payment to paper invoice. That costs an extra $5 a month. 

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        4 years ago

        You can change your form of payment to paper invoice. That costs an extra $5 a month. 

         

        EDIT: sorry, clicked the button prematurely.  You may need to call customer service to change your billing to paper invoice (remember, there will be a monthly $5 fee).  Hopefully Liz  or another rep will get involved and provide you with more info, or maybe they can do the change. 

         

        EDIT 2: I think this is one of those things you can only do over the phone. Call Customer Service at 866-347-3292. You will need to speak to someone in Billing. I would imagine that the best time to call is around 9 am or so. 

         

        Jimphill43 wrote:

        Stop auto pay .

         

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Good morning fredhead1952, 

     

    Thanks for posting, I pulled up your account and I see you've already called in to have this addressed for you. If you have any other concerns, feel free to contact us again.

     

    -Liz