I see this is your first post so welcome to the community! I was able to pull up your account using your profile information and I do see this as the second time you have asked for this change. I'm not too sure what may have happened. Other than the cancellation of your VoIP service I see no other inquiries. We do apologize if there was an inadvertent change made on our part.
What is your normal process for making payments when your balance is due? Are you sending in a check or going to the support center website to make a one time payment? Depending on the method you may be authorizing auto pay without realizing it. Typically when visiting
Last month I DID NOT authorize payment to be drafted from my bank but it was so therefore an overdraft fee applied, I called and asked not to do it again and set it to where I will pay it and the lady DID NOT listen and stop it , so it happened once again this month and therefore another overdraft fee I had to pay. As far as the pic above, I have done NONE of that. I have had only 2 bills and they both have been drafted.. So it has costed me an extra $70 bucks. Yes I canceled home phone only because I seen no use for a cell and home phone and wasteing that money. Now I hope you understand what I am saying because my first call, they didn't and it costed me
I posted the picture above as a fellow user ..... As to the auto draft, Hughes will auto draft unless you have "invoice billing". My picture posted above, is a rather ..... unsavory practice in my opinion, that befalls some people that pay unline and miss that check box. Basicly, its invoice bill or get stuck with auto pay. The initial auto pay authorization was part of your subscriber aggreement unless you made other arrangements such as invoice billing.
when I called the first time she did nothing. When I called the second time , He said that I updated my credit card the first time and I DID NOT, I asked for NO auto billing. The second time the guy just kinda kept laughing. to me $35 is money that I earned, not to give away because somebody doesn't DO THEIR JOB. It's just really pissed me off.