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my extra tokens disappeared... I didn't use them!

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Kirk Merley
Sophomore
‎12-02-2022 11:27 AM
‎12-02-2022 11:27 AM

my extra tokens disappeared... I didn't use them!

Suddenly the 61GB of additional purchased tokens disappeared from my account, and have not reappeared. Help!

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2 REPLIES 2
Liz
Moderator
Moderator
‎12-02-2022 12:39 PM
‎12-02-2022 12:39 PM

Hi Kirk,

Thanks for reaching out I'm sorry to hear this happened, I can certainly help! I've escalated this to our engineers to investigate and restore all your token data. Your patience and understanding are much appreciated.

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

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Liz
Moderator
Moderator
‎12-02-2022 06:07 PM
‎12-02-2022 06:07 PM

Hi Kirk,

Thank you for your patience while your concern was addressed. Your token data has been restored, have a good weekend!

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!