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Alum

Re: Internet not working, please help.

Hello Adrian1, welcome to the Community and thank you for reaching out! You've come to the right place and the information you provided thus far has been helpful for me. I pulled up your account and ran a diagnostic and see a bad alignment with the dish, but the error code you're receiving could also be related to a modem problem. To address your concerns, I've dispatched a technician to replace your modem and radio, and to re-point your dish. 

 

The technicians have a busy schedule right now with the holidays, so I was not able to put you into a specific time slot. You will receive a call to the number we have on your account from a technician to schedule your appointment. To accommodate this, I've placed two weeks worth of credit onto your next bill. 

 

I hope this takes care of everything!

-Brooke

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