Hello Hanner, welcome to the community and thank you for posting! I am sorry to hear you're having trouble and we definitely don't want to see you go! I hope we'll be able to get to the bottom of this with you.
I pulled up your account and it looks like the callback was rescheduled by our agents. I'm not sure why this was done exactly, my guess would be they were taking more time to investigate further perhaps, but it shows the callback is scheduled for today.
When I tried to run my own diagnostics, I currently see there's no communication, so I am unable to run diagnostics remotely to the modem. With this said, I want to provide some tips that may or may not have been offered to you yet.
Since it's only your TV connected, a direct connection to the modem with a LAN cable (if possible) would provide a stronger connection. Or, if you do not have a LAN cable, you can also try connecting to the 5 GHz network if your TV is within 10 ft. or so from the modem. The 5 GHz particularly is better for speeds, compared to the 2.4 GHz network, which is better for range.
The buffering issue may also be due to the resolution settings Netflix is currently set up on. Adjusting your playback settings to Standard Definition can prevent buffering from occurring. Or, you can also go to your settings here on through the Support Center and disable your Video Data Saver.
I hope these help! If they don't, you should hear back from our Advanced Technical Support, who is currently looking into the matter. If you do not receive a call today, please let me know, so I can get your issues escalated in the appropriate manner.
Your cooperation and patience are greatly appreciated!
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