Brooke
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Joined 7 years ago
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Re: Internet not working, please help.
Hello Adrian1, welcome to the Community and thank you for reaching out! You've come to the right place and the information you provided thus far has been helpful for me. I pulled up your account and ran a diagnostic and see a bad alignment with the dish, but the error code you're receiving could also be related to a modem problem. To address your concerns, I've dispatched a technician to replace your modem and radio, and to re-point your dish. The technicians have a busy schedule right now with the holidays, so I was not able to put you into a specific time slot. You will receive a call to the number we have on your account from a technician to schedule your appointment. To accommodate this, I've placed two weeks worth of credit onto your next bill. I hope this takes care of everything! -Brooke23KViews4likes1CommentHey everyone!
Firstly, I want wish everyone a Happy Thanksgiving/Holidays! I hope everyone's food is delicious and you make some sweet deals on Black Friday if you're shopping!:smileywink: Secondly, I want to bid my farewells to you all. I am starting a new chapter of my life, so I will no longer be a HughesNet representative after Friday. Instead of disappearing suddenly, I wanted to leave you all on positive terms. :) I want to thank every single one of you that I chatted with or addressed concerns with. I have learned a great deal while being part of the Community and grown as a representative quite a lot! It's all thanks to you guys. :) I want to also thankLizandAmandafor taking me under their wing and being incredibly helpful and informative along my journey. You guys are wonderful and I'll miss you! I will also missHardyas my shift buddy! A special shoutout toGabeU,maratsade,MarkJFine,BirdDog, C0RR0SIVEanddebbie.jean.brofor actively helping out on the Community! You guys rock!! I wish you all the best in your future endeavors. :) -BrookeRe: Monthly bill
Hello Adalhover, welcome to the community and thanks for posting! I reviewed your bill and it shows your service plan, Express Repair, and a data token. The service plan is $129.99, Express Repair is $7.95 for the Basic option, and the 3 GB data token is $9.00. This brings your total to $146.94. Regarding your technical concerns you shared on your other thread,I provided some free data tokens in order to run speed tests with our tools. I see on our end that your speeds are lower than what's considered part of our standard speeds, so I reviewed your account further and see your beam is currently under maintenance with our engineers. This is having an affect on the service because of the amount of Gen 5 customers sharing a beam, leading to congestion among users. The number of customers has exceeded our expectations, so our engineers are constantly working on making improvements on the performance. There is currently no ETA for how long this process will be.I recall you mentioning you do not have many choices available for providers, so what I can do is place a $30 discount on your bill for the next 12 months, or if you would like to cancel I can create a ticket on your account to allow you to cancel without any fees. Let me know what you would prefer. -Brooke3.1KViews2likes0CommentsRe: Voice Service call forwarding
It's been a while since we last heard from you, so we will close this thread. I hope everything has been resolved for you! If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. Thank you. -Brooke7KViews0likes0CommentsRe: Problems with Service
Hi dejesus, welcome to the community and thanks for posting! I am sorry to hear you had a bad experience with our customer service. Are you still experiencing issue with your service after the technician visit? If you are, we have a Tech Support thread you can posts your issues, and we will be happy to address them in a professional manner! Let us know if you need anything. -Brooke2.4KViews0likes0Comments