Good morning reluttr,

Thank you for the additional details. Let us take care of any repairs for you, only authorized HughesNet technicians may replace parts and repair the HughesNet equipment.  I've issued a complimentary dispatch to address your concerns. Your dispatch is currently scheduled for our earliest available slot: Saturday, Mar 16, 2019 between 8:00 AM-11:00 AM. Your assigned local dealer will reach out to you confirm the appointment, so if you need to reschedule, you can do so at that time.

I hope the visit goes well and you're back online soon!