I received a new phone call last week from Jessica, who had me repeat speed tests and checked on everything. She is an outstanding Rep! She found the same issue, slow speeds and promised to escalate the issue. I then received a voicemail from 4th level? support with a call back number. I just got off the phone with them and they found that it is a beam issue that is being worked on. I was offered a discount for my trouble and told that the beam issue would be fixed as soon as possible. A Tech is also being sent to my house to repoint my dish, as I was told it is slightly misaligned.
Amanda, thank you for your help with this. I appreciate the customer service HughesNet has provided.