About trpost60

trpost60 · ‎05-13-2019

I received a new phone call last week from Jessica, who had me repeat speed tests and checked on everything. She is an outstanding Rep! She found the same issue, slow speeds and promised to escalate the issue. I then received a voicemail from 4th level? support with a call back number. I just got off the phone with them and they found that it is a beam issue that is being worked on. I was offered a discount for my trouble and told that the beam issue would be fixed as soon as possible. A Tech is also being sent to my house to repoint my dish, as I was told it is slightly misaligned. Amanda, thank you for your help with this. I appreciate the customer service HughesNet has provided. Tim

trpost60 · ‎05-08-2019

Amanda, Thank you very much for the token data. I was wondering why my speed did not seem degraded at all today! 🙂 I did another speed test this afternoon, and while the speeds still seem slow at 4.7 Mbps, the test did seem to run faster than before. Please let me know if there are other things you would like me to try out, I am more than happy to assist in figuring this out. In the meantime, I will continue to run speed tests when I can. Please note that the latest tests have been run over wifi, with no other network activity. If you would like me to run some more tests using ethernet, I can do that, but it is not very convenient to have to turn off the wifi and direct connect. I have strong wifi signal and good throughput from device to device within my house when I test the wifi network, so I do not think wifi is limiting my speed. Tim

trpost60 · ‎05-07-2019

I did the 25mb upload test under the instructions of the HughesNet customer service rep. I am continuing to do speed tests when I can, but since I am almost out of data for the month, I am limited to running tests during the bonus period only now.

trpost60 · ‎05-05-2019

I just got off the phone with tech support and had a very unsatisfactory call. The rep was telling me she was showing download speeds to my modem of 40+Mbps, while the testmy.net speeds for me were less than 2 Mbps. My test results can be seen at https://testmy.net/quickstats/trpost The best results were from the upload speed test the rep had me perform. The 5/5 tests around 2pm were done via wifi, with only my computer attached to the network (as requested by the rep). All other tests were done with wifi turned off and my computer connected via ethernet cable. If the link from the modem to the satellite is performing at spec, what could be causing the slow speeds from the modem to the computer? I started a test using a different, much older computer, but abandoned it when it was obvious that the speed was just as slow. I also ran the test using my phone, and got 723 kbps results at https://testmy.net/db/6f43bN8cU, I do not think the problem is in any of my devices. I don't know what else I can do. The service ran great the first few weeks. I was gone 10 days, and then everything slowed down. I noticed that for the first week or so after my install my allowance was being reset on a regular basis. I only used the service for a few days after that before being gone, don't know if that could have something to do with it.

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Date Last Visited	‎05-13-2019 08:22 PM

About trpost60

Re: Slow speeds

Re: Slow speeds

Re: Slow speeds

Slow speeds