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Liz
Moderator
Moderator

Re: Modem doesn't connect to internet

Hi GerryS,

 

Thanks for posting and welcome to the community! I pulled up your account and am also unable to communicate with your modem, so let try replacing it first to see if that gets you back online. 

 

Please expect a replacement modem soon. You can return your old modem in the box the replacement comes in; there will be a return shipping label in the outer pouch for your convenience.

 

Let me know how the new modem works out for you.

 

Thanks,
Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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