Welcome, Crystal!

You've come to the right place, I can certainly look into this for you. Definitely can't reach your site right now from my end, so let's see if swapping out the modem will get you back online.

The complimentary modem should arrive soon, and you can use its box to return the old modem. There should be a return shipping label in the outer pouch of the box for your convenience.

Please let me know how the new modem works out for you when it arrives.

Your cooperation, patience, and understanding are much appreciated.

Thanks,

Liz