Hi kmundy,

  I see it's your first post here, so welcome to the community! Thank you for your suggestion, I think that's a fine idea. I'll send this up for consideration; your feedback is valuable to us and helps us improve the service.

Our phone reps can reboot your modem remotely; it may be part of troubleshooting. You can also ask one of us mods here in the community or on social media to do so if that's all you need. 

-Liz