Hi AJinCA,
Got a quick turnaround from the engineer on your case, he suggested a dish repoint so I've dispatched a complimentary tech to address your concerns. Your dispatch is currently scheduled for our earliest available slot: Saturday, Jul 29, 2017 between 11:00. Call us at 866.347.3292 and reference case #105191153 if you need to reschedule. Please let us know how the site visit goes.