Hi Jason,
Welcome to the community and thank you for posting. Let me send you another modem. You can send yours back in the same box as the replacement's; there's a return label in the outer pouch. The modem should arrive in a few days, let me know how it works out for you.
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.
Slow performance? Click me!
