About Damian

Damian · ‎06-15-2023

@GRR Thank you for posting and welcome to the community. Our site and email service are both currently up and running. If you are only experiencing this on your iphone, I would visit https://helpcenter.trendmicro.com/en-us/article/tmka-20583 for help clearing your cache and cookies. I would also make sure you have good signal to the HughesNet WiFi network. This will help eliminate slow loading leading to the connection timing out. -Damian

Damian · ‎06-15-2023

@billgeyer, I received your private message, as well as the update on your issue. I am happy to hear the weather has cleared and your service is working properly again. Please reach out again if you ever need anything in the future. -Damian

Damian · ‎06-14-2023

Hello @billgeyer, Thank you for posting again and I am sorry to hear this. The state code you provided as well as the way your lights are displaying, indicate that this issue is most likely due to poor weather either at your location or at the gateway terminal. Please private message me the phone number associated with your account and I will look into this. You can send me one by clicking this link https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644 . -Damian

Damian · ‎06-01-2023

@sarahcanada24 I am very glad I was able to help you. Please reach out again if you need us. -Damian

Damian · ‎06-01-2023

@sarahcanada24, No worries. You can also access the same page by going to the top of this page and clicking on the Billing tab. The http://hninfo.us/viewbill link will guide you the rest of the way. -Damian

Damian · ‎06-01-2023

Hello @sarahcanada24, Thank you for posting and welcome to the community. I am sorry to hear you are having troubles acquiring your rebate. In order to claim the rebate, you would need to have service for two consecutive months. Once two months of invoices have generated, you can then download them as PDFs from the support center. I am unsure what website you were going to but to fill out the rebate form you will need to go to https://www.hughesnetrebates.com/. In order to view/save your invoices, please log in to the Support Center: http://supportcenter.myhughesnet.com and follow the instructions here: http://hninfo.us/viewbill. -Damian

Damian · ‎04-28-2023

@InvalidUsername, Please use another email service instead. What you are asking for specifically will not work with the current HughesNet email system. I will keep you updated if things change and I apologize for the inconvenience. -Damian

Damian · ‎04-20-2023

@April77 Thank you for providing me this info. Unfortunately, it appears you have a Business account (SME). Our community page is specifically designed to support residential accounts only (DSS). For support with your Business account, you would need to call 1-800-347-3272 again. The best advice I can give since I will be unable to run diagnostics is to explain that you can clearly see the dish has been moved and the service stopped working. Requesting that you need a tech to come out and repoint it should leave little room for other suggestions. This may not eliminate the standard troubleshooting steps they will have to do before sending one out but hopefully this will help. -Damian

Damian · ‎04-20-2023

@April77, Thank you for posting and welcome to the community. Please private message me the phone number associated with your account and I will run remote diagnostics and figure out why a technician was not sent out. You can send me a message here by clicking this link https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644 . -Damian

Damian · ‎04-19-2023

@GabeU Thank you, it completely disappeared for me =). -Damian

Damian · ‎04-19-2023

@jrat, Thank you for reaching out to us and I am sorry to hear this. I can run remote diagnostics to see what could be causing this. Please private message me the phone number associated with your account so I can locate you in the system and get started. Click this link to message me -Damian

Damian · ‎04-18-2023

@InvalidUsername It may be beneficial to re-filter the subject line on the email you are not receiving the forwarded messages to. You would also be able to check if the filter is still accurate.

Damian · ‎04-17-2023

@InvalidUsername Thank you or posting. Just to clarify, are you saying that when emails come from an outside source to your main Hughes email address, it does not get forwarded properly to the second Hughes email address? -Damian

Damian · ‎04-12-2023

@EJKOHLBECKER Thank you for posting and I am sorry to hear this. Please private message me the phone number associated with your account and I will check to see if you have any discounts that can be applied. You can send me a private message message here https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644 . As far as the technical issues you are experiencing go, if a technician was deemed necessary, that will be the only thing that will resolve those issues. I do apologize for any inconvenience this has caused. -Damian

Damian · ‎04-04-2023

@PHadsock45, Outside of using an ethernet USB adapter or borrowing a laptop that has this connection, no. It is very rare for the password on the sticker to not be accurate and I do apologize for the inconvenience. If you are able to do either of those recommendations, that would be best as the other options would take much longer. -Damian

Damian · ‎04-04-2023

@PHadsock45, Thank you for reaching out to us and I am very sorry this happened. We will need to view the modems password internally as the one the system shows will be the accurate one. To find the accurate password, open any browser you would like on a computer connected to your HughesNet modem directly via Ethernet cable. In the address bar at the top of the page, type in 192.168.0.1 or systemcontrolcenter.com. This will populate the control center for your modem. On the left side of the screen, click on WiFi settings and you will be prompted to type in your administrative password. Please type in 'admin' minus the quotations. In the middle of your screen, you will now see a box that houses the settings for your WiFi networks. You should be able to see a section for your password on each of the networks. You can also change the passwords here as well. If you get stuck at any point, feel free to post screenshots and we will point you in the right direction. -Damian

Damian · ‎03-20-2023

@BRaffaelli, Thank you for your patience. I was able to find cases related to this issue but no official escalation. Instead it seems like a regular call back was scheduled but doesn't show confirmation of that call being attempted. I do apologize on behalf of the agent you spoke with for that. When it comes to this issue, because this it took place 4 months ago, we are not able to see the exact device that may have used the most data on your plan or exactly how much. We are normally only able to see a real detailed view of 1 month back. It currently shows that you have 27GB of Data Tokens left right now and 47.8 GB left of your regular plan data left is this what you can see on your side as well? I am thinking maybe there was an error on the site when you checked and it did not load the information properly. Since we cannot see the detailed usage from that long ago, all we can do now is keep an eye on it and catch it in the same month. If you would like to re-escalate this case again you certainly can by calling our support number. -Damian

Damian · ‎03-20-2023

@BRaffaelli I received your PM and thank you for providing me with this information. Give me a moment to investigate both the status of the escalated case and hopefully the cause of this issue. -Damian

Damian · ‎03-20-2023

@BRaffaelli Thank you for posting and welcome to the community. I can definitely look into this for you. Please private message me the phone number associated with your account so I can locate you in the system and begin. You can send me a private message by clicking this link https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644 . -Damian

Damian · ‎02-17-2023

@Jimjumper83, I already responded to you about this in your other post regarding the same issue https://community.hughesnet.com/t5/Tech-Support/Email-down/m-p/139522#M92962 . I gave you a full explanation with details. I understand it may be hard to accept but what you are asking for is impossible, especially after an account has already been canceled and the grace period has ended. It is not a name block, the old email address is deleted as is the old account. -Damian

Damian · ‎12-27-2022

@perryhughesnet, Welcome to the community and thankyou for posting. Please keep in mind the whole rebate process can take 6-8 weeks to be completed from the date the documents are accepted. You can find more specific info by visiting http://hughesnetrebates.com. Since I do not have direct access to the rebate center or claims, it would be best to reach out to hughesnetpromotions@email-360insights.com via email for further questions. You can also reach out to 1-800-310-0540 to speak with the rebate center over the phone. -Damian

Damian · ‎11-14-2022

@Millwater, Thank you for posting and I understand your uncertainty. It sounds like the rep may have accidently referred to your data refresh date instead of the billing cycle date. These can sometimes fall on different days since the data refresh date is usually on the day the service was initially installed. I can definitely double check to make sure there wont be any charges coming up as well the status of the cancellation. If you would like this, you can click this link and provide me the phone number associated with the account. https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644 -Damian

Damian · ‎11-01-2022

@alfresco, Thank you for reaching out to us again and I am sorry to hear this. I will check internally to see if we are having any system issues that may be causing this. In the meantime if you haven't already, try logging in and out of your account as well as clearing the cache and cookies. I will be back with an update soon. -Damian

Damian · ‎09-21-2022

@Cwright30, Please send me a private message with the phone number associated with your account. You can use this link https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644. And no worries @GabeU the information was accurate 👍. -Damian

Damian · ‎09-21-2022

@Cwright30, I understand. When it comes to how data usage works, what was relayed to you is accurate. It is very possible that there are outside factors on top of running out of data that may be simulating a no connection issue when it isn't or at least isn't from being "cut off". Figuring out what is causing those types of issues would require technical troubleshooting. As far you not being told about the length of the contract, this can be reviewed. We will certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results. Your patience and understanding are much appreciated. -Damian

Damian · ‎09-21-2022

@Cwright30, Thank you for reaching out to us and I am sorry to hear that. Before we take any steps here, I would highly recommend reaching out to account management at 1-866-347-3292 to discuss this, especially since you've only been a customer for a month. Please update me here once you have. -Damian

Damian · ‎07-11-2022

@cholcomb84, Thank you for posting again. I do understand your frustration and I want to help clear things up further. Please screenshot your April payment from your bank app and send me the phone number associate with your account. You can block out any personal bank info from the screenshot. I just need the amount, date and where it went. I will review this and I will screenshot what your billing history looks like on our side. Hopefully we can figure out what happen. I will also do deeper research into the timing of these payments as well. You can send the info here https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644 -Damian

Damian · ‎07-05-2022

@Hariahann, I apologize if it came across that way. I don't believe you are lying at all. I was just stating that it's almost impossible for the rep to change account types without customer authorization because of the systems checks and balances as well as the constant phone call monitoring. A likely yet unfortunate possibility is someone gained access to your info through a phishing scam like MarkJFine stated. I hope that isn't the case. I will look into this for you right away, once you send the phone number associated with your account. -Damian

Damian · ‎07-05-2022

@Hariahann, Thank you for posting and welcome to the community. This is a highly unusual situation. First I will start by saying while it is possible to turn a residential into a business account, it is not possible to do the reverse for whatever systematic reasons. Our representatives offering to upgrade your account to a business for more data does happen on few calls, but it is not a solution we train our agents to offer as it's more of a band-aid and not a root fix. We also never process changes like this without verbal confirmation from the account owner, over the phone, as this is a complete breach of account security. When it comes to the letter, we do no send letters for account changes because this is a paperless company and all documents can be emailed to you or downloaded from your account on the support center. As maratsade stated, we do not have much access to business accounts but I can look through previous case notes to get a little more context and details regarding this alleged account change without authorization. You can send me your phone number associated with your account by clicking that link so I can locate your account. https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644 . Please give me some time look into this so I can hopefully provide you a little more info. -Damian

Damian · ‎06-30-2022

@watermug, Thank you for posting and welcome to the community. This sounds like it might be a range issue. A good way to test this is to go downstairs and use your device for a while. If you don't see that message it means upstairs is a bit too far from the modem for the connection to stay stable. We can explore some options to help with this. If it is still doing the same thing downstairs as well, then you can send me the phone number associated with the account and I will run remote diagnostics to check everything. https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644 Please keep in mind that the "hug2" network has an optimal range of about 30 feet where the "hug5" has an optimal range of 15 feet. These numbers are not exact but are close.

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About Damian

Re: iPhone email unable to connect to hughesnet

Re: Unable to get online

Re: Unable to get online

Re: Hughes net rebate is a total ripoff

Re: Hughes net rebate is a total ripoff

Re: Hughes net rebate is a total ripoff

Re: Email filter doesn't work

Re: Satellite moved out of position

Re: Satellite moved out of position

Re: connection issues

Re: connection issues

Re: Email filter doesn't work

Re: Email filter doesn't work

Re: Discounts for lack of service

Re: Received a new modem, and password doesn’t wor...

Re: Received a new modem, and password doesn’t wor...

Re: Data Tokens Gone at Start of Billing Cycle

Re: Data Tokens Gone at Start of Billing Cycle

Re: Data Tokens Gone at Start of Billing Cycle

Re: Email Address

Re: Rebate missing

Re: Billing cycle and cancellation.

Re: Can’t retrieve voicemails

Re: Was lied to when and want to cancel

Re: Was lied to when and want to cancel

Re: Was lied to when and want to cancel

Re: Refusal to reimburse money taken from my accou...

Re: I don’t have any words …..

Re: I don’t have any words …..

Re: I keep getting no internet detected