About BirdDog

@mhenning wrote: Spent a couple hours on the phone with a Norton tech to get the router working.  The good news is that they are aware of the problem and a fix is on the way.  The bad news is that you have to dink around when trying to connect satellite internet but here is how it is done.  (BTW, those complaining about Hughes Net speeds need to get a 75 baud dial up modem and work with that for a day.)  Okay..... There are two ways to skin this cat.  The first is to take your modem to a friends house that has internet not through satellite and connect it up to their internet service and complete the set up using the Norton Core app and then bring the modem home.  Actually, there is a third way, you can take you labtop with an ethernet port and go to a friends house and connect the Core to your laptop and connect to the internet through your friends service on your computer and complete the setup in the Norton App.     To not bother your friend you need to have a smart phone with the ability to be a hotspot.  Connect your computer to the hotspot and the modem to your computer ethernet port and plug the modem in and use the Norton App to setup the modem.  Once you have completed the setup and assigned the Norton Core to your Norton account, go to the Norton App and tap the menu icon in the upper left corner and then Settings » Network » DNS and select ISPs DNS.   Once all that is done you can connect the router upto your satellite modem and you should be in business.   Aparently not all of the Norton techs know how to do this so if you have to call Norton Tech support ask for Deepjyothi Prasad.   Mike   Good info! Suggest editing where you meant to say "router" instead of  "modem". Easy mistake, I make it to, but may confuse the less experienced reading it. ... View more

@C0RR0SIVE wrote: Lease fees, taxes, and anything else added on, look at your monthly bill if you need to know more. Yea, mine is $101 and change after lease fee and taxes. So......maybe higher taxes and/or add on services like Express Repair.   Still, would pretty much take a "grandfather" deal for me to switch. Even then with a lot of folks saying their usage seems higher on Gen 5 doing exactly the same things, I'd have to think hard about it. ... View more

Yes, would be curious what you are really saying. So you've reported total loss of Internet and still no response or remedy? Did you call customer service? ... View more

That really is bad, I had similar about a year ago and they fixed it. Hope the same for you. One thing I noticed is they had changed my Outroute ID to 35 from the normal 32.  I mentioned it here and they switched it back and all was fine again. Not saying your problem but just throwing it out there.   I do experience evening slowdowns also but not cnstant like you're getting.  http://testmy.net/quickstats/BirdDog2017   And still Gen 4. ... View more

Good points Mark! Forgot about a loose DIN plug, can cause all kinds of weird problems. ... View more

Transmit is much more sensitive to even slight misalignment. Can have good receive signal strength but off just enough to cause transmit problems. Again, could also be the transmit side of the radio is going bad. I'm sure Amanda will be back to help on Monday. ... View more

Dunno if the HughesNet mods (employees) are working tomorrow so could be Monday before one of them can check your system. May want to tag either Liz or Amanda come Monday if no reply before then. ... View more

Your gateway is in Missoula, MT. Light rain there according to Weather Channel. If still getting errors tomorrow it could be alignment or radio problem. ... View more

If your gateway is located there, northern part of state I believe, then yes it is possible.   Can post this portion of stats located here: http://192.168.0.1/#!/home/status     It shows where your gateway is located.     Did this suddenly start or been happening for awhile? Could also be a dish alignment issue. High winds where you live? ... View more

Wow MRex21, someone tries to be civil to you and all you do is reply with venom, nice. Good luck getting help from anyone here, over the phone or anyplace for that matter. Have a nice Thanksgiving. ... View more

Like Gabe says, best to go here, may need to sign in. Gives use down to the MB, more accurate than the tray meter. http://my.hughesnet.com/myaccount?_mpsource=Header&_udreq=1&tab=Usage ... View more

From the link I posted and the accepted answer it still seems you need a DD-WRT capable router with options the Hughes built in router does not have. Can buy a DD-WRT router to use instead of the Hughes router but still a gamble if it will work.    Don't know who you talked to, but opening port forward would be a big step. Still a crapshoot IMO.   "(For access from the internet) On your 'Wired router' go to NAT/QoS tab -> Port Forwarding sub tab" ... View more

@C0RR0SIVE has it right about Nest and being cloud based server which works great for my cameras and thermostat.   I did find this good info on making things work with NAT but requires a DD-WRT router and port forwarding (first answer). The HughesNet router/modem is not DD-WRT and from what I know the Hughes service does not support port forwarding either. So still a no go in the end.   https://superuser.com/questions/740330/how-to-connect-via-dd-wrt-to-a-device-known-by-its-mac-address ... View more

@MarkJFine wrote: Not to mention who knows what to the processing at the gateways. Lots of collisions I would think. I honestly don't know how well the system handles multiple requests from the same client modem at the same time even though it is duplex. ... View more

Don't know if your problem have seen here that if you hold the reset button on the HT2000W too long it will clear all the needed parameters and will no longer work. Hope that is not the case for you.   By "reset", do you mean holding in the reset button? ... View more

@C0RR0SIVE wrote: @BirdDog wrote: I'm showing it also, wonder what it costs. Does seem sometimes the website developers are out of sync with actual availability. WIll be curiuos to see the official response. I think it's one of those, "if you have to ask, it's too much" deals...  Looks like it's something you must call in order to order it. I thought the same thing. If you have to ask then................probably not for the usual customer. ... View more

@GabeU wrote: @Snowrodeo   When using my own address to check business account availability, it shows the following....     So, it appears that static IPs are available for Gen5 SME plans.     The HughesNet Business plan website...  https://business.hughesnet.com/   Additional info concerning SME accounts and static IP...  https://business.hughesnet.com/taxonomy/term/271   Edit:  Not to confuse you, but Corrosive may very well be right, even though it seems to conflict with what the site says.  A rep should be able to give you a more definitive answer regarding SME accounts and static IPs.  I'll tag the two that are on here most often so they are sure to see this thread when on again.  @Liz  @Amanda I'm showing it also, wonder what it costs. Does seem sometimes the website developers are out of sync with actual availability. WIll be curiuos to see the official response. ... View more

Only way remote cameras work is if they are cloud based, not peer-to-peer address based. I have two Nest cameras which are cloud based and they work fine. Even so, can't leave them on 24/7 as monthly data will be consumed in a matter of days, if not hours, depending on the definition camera is set to and the movement in the room. ... View more