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03-05-2021
11:39 AM
Please perform the following test outlined in the graphic below, though follow the full instructions written below the graphic. This is known as a Modem Isolation Test, and it will help to determine whether the issue is with HughesNet or your local network.. 1: Disable the WiFi in the HT2000W modem. 2: Take a screenshot of the Home page of the System Control Center, along with the clock on your computer screen. 3: Disconnect the LAN cable from the modem, noting the date and time of disconnect. 4: Leave the LAN cable disconnected from the modem for several hours. HughesNet recommends doing this overnight, or during the day while at work. DO NOT unplug the modem from the power. The modem must remain powered. 5: Reconnect the LAN cable to the modem, noting the date and time of reconnect. 6: Take a screenshot of the Home page of the System Control Center, along with the clock on your computer screen. 7: Post your screenshots to the community. The screenshots should look similar to the following, being dependent on the operating system, with the system clock included (you can move the System Control Center data level window to being near the system clock so that it is included more easily). Do not unplug, power cycle or internally reboot the modem after the test has been run, as the reps need to be able to reconcile your modem data logs with what is shown in the screenshots. Any of those three things will wipe out those logs, rendering the test results moot. Only after the reps have responded with their findings should any of those three things be done. Please be aware that, if you downloaded any large files just prior to this test, some usage may appear to have occurred due to the slight delay (lag) in the modem reporting the data usage to the server, but it should be rather negligible. If you don't know how to disable the WiFi in the HT2000W, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).
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10-10-2020
05:08 PM
1 Kudo
@bjstring HughesNet no longer has the free download manager they used to offer. There are, however, a number of free download managers available, such as Free Download Manager. Whether they will work for what you want, though, I don't know. For movies and TV shows from many of the most popular streaming platforms you may want to look into the PlayOn Cloud being discussed in this thread. It works quite well, and you can schedule the downloads to happen during the Bonus Zone. If you have any questions about PlayOn Cloud, such as how to get started and/or how to use it, it would be best to start a new topic in "Third Party Products", which you can do here.
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04-25-2020
10:14 PM
If while trying to delete the HughesNet usage meter and it shows that it is unable to delete due to the file being in use then go task manager and close all processes for HughesNet usage meter and then delete the HughesNet usage meter folder.
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02-29-2020
08:46 PM
2 Kudos
You're piggybacking on an old thread that the mods ought to lock, since it's old and solved. If you have an issue you'd like to report or troubleshoot, you need to start a new topic. Go to Tech Support and click on "start a topic." Issues logging on to specific sites are known and engineers are working on it. See this response. Lorenzo wrote: I have the same problem with AOL and also Yahoo. Also a couple other sites. I finally troubleshooted and found it was Hughesnet that was the issue. I could get the sites at work, at ISP's other than Hughesnet, and my Android. Very frustrating. Haven't found a solution.
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09-17-2019
05:23 PM
1 Kudo
@generalp2 I wouldn't assume that there is an outage just because you're having an issue getting through to the phone reps. When widespread outages happen, they post notifications on the main page of this community. Even when an outage happens with an entire gateway, or even smaller, a single beam, there tends to be an uptick in tech support posts about connection issues. If you'd like help with your issue, please start a new topic in Tech Support.
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05-02-2019
02:43 AM
I need to relax. This month I used more than four times the data I normally use. 😮
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04-16-2019
10:35 AM
1 Kudo
I'm not even sure how adding attachments from a phone/tablet via web-based would even work, seeing how the concept of a local file system capability is relatively new for those devices. Plus, I'm sure that Android works different than iOS, which also works different from Windows... so, not shocked it's not supported yet for the mobile site.
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04-13-2019
08:57 PM
1 Kudo
@DaveE wrote: Hughes Net SUCKS period , cant wait till contract ends , have a problem .......call another country where they read from a script , that really doesn't answer any questions Neither does twice posting a complaint on a support community, yet never taking advantage of the purpose of that community... the aforementioned support. When you're having an issue with your vehicle, do you go to the dealership, walk into an area that's nowhere near the service department, rant for a while, then leave and go back home? I doubt it.
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04-11-2019
08:09 PM
2 Kudos
That's a best-case scenario. Just to complicate things: Divide everything by 18 or 19, to split total bandwidth by ground station. Now account for those ground stations/beams that service densely HN-populated areas. Imagine if you had a few of those 3/3 on Beam 5...
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04-10-2019
02:15 AM
1 Kudo
@MarkJFine wrote: Ah. Looks like you've not be moved over to ATT yet for billing. It just happened. 😞 I tried looking at the remotes they offered via the AT&T website and it simply re-routed back to the main page. What a pain.
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04-07-2019
08:48 PM
Thanks gaines_wright, I only meant that it was hot with regard to the fact if you didn't know what you were doing it would light you up like a light bulb. The box itself wasn't actually pumping out BTUs. All the best!
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04-01-2019
07:50 PM
Yes, I doubt the license HughesNet has with Lithium allows that. You're right, of course.
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03-31-2019
10:30 PM
First I would like to thank everyone for attempting to help out a feeble minded old man. I finally was driven to calling D-Link support. I knew that I had used this particular router as bridge in the past. BUT with my desire to keep my equipment loaded with the latest updates i had downloaded and installed the latest firmware. Some dimwit at D-Link chose to remove the bridging capability from the firmware above version 1.04. yes, there are ways to work around their attempt to force people to buy an access point and a modem but it is a pain and doesn't work well. So I did fix my problem, i used the D-Link as my marksmanship practice target of the day and found an Westel that i had forgotten about . I was up and running in 5 minutes
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03-19-2019
09:02 AM
1 Kudo
Leah,
We're closing this thread to minimize the amount of additional, unrelated posts that are being submitted here. I will continue to assist your through private messages.
-Damian
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03-08-2019
10:55 AM
Good morning erinjo0316,
We're closing this thread since we never got a reply from you. What Gabe said is correct, the modem needs to be reconnected to update and display the correct usage info. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.
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03-08-2019
09:12 AM
2 Kudos
People on Internet service that has plan limits before being throttled really need to educate themselves on how much data things use, especially video streaming. Really not much different than monitoring a cell phone data plan. Knowing how much things use would flag in a person's mind that something is going on for the first 20 days of new service when use resets each day.
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03-04-2019
07:36 AM
Hello big41,
We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.
Thank you,
Amanda
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03-01-2019
07:59 PM
I saw a snippet about this last night on CNN. To be honest, it surprises me. With all of the back and forth and subsequent delays, I figured it would be at least another year before one of these LEO companies would actually start to get some birds in the air. Well, other than test units, that is.
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03-01-2019
09:07 AM
GabeU "Sometimes when it's warmer in the house it take the compressor in the fridge a couple of tries before it starts, though that could just be due to a weakening start/run capacitor." Oooooo! I don't like the sound of that! Years ago I inherited a large Kenmore fridge from my aunt. After a year or so the defrost timer failed. The only place to get the part was from Sears at double the normal price for one. A few months later, the start relay failed. A few months after I replaced that, the compressor locked up. Time to get a new fridge. That was my one experience at trying to save a dying fridge. Now the first time my fridge even hiccups, I start looking for a new one. Refrigerators used to be made to last 15 years or more. Not in these days, I think my last one lasted about six years. Hope you have better luck.
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02-24-2019
01:05 PM
@gaines_wright wrote: @BirdDog wrote: Yea, I try to do these things during Bonus time. It does mean getting up at vampire time but I get up in the middle of the night for dumber things. With me, its our dog, who always seems to need to go out between 3 & 4 AM every morning. Well, if I'm already up, I might as well get on the computer. I thought about getting a doggie door, but my GF doesn't like that idea. Thank goodness we have a doggie door. Three dogs and the oldest one, my avatar pic, goes out to pee 3-4 times at night. He's as bad as me, I don't go outdoors though.
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02-21-2019
06:50 AM
@pswired wrote: So, I've done some more research on the HT2000W and its corresponding ODUs and found the following: Thanks for the info!
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02-14-2019
09:42 PM
@BirdDog That's pretty much what I get, though mine has a few headers at the top. I did notice that the certificate had today's date on it, though. Perhaps it was renewed shortly after the OP tried to get on the site. It would be quite a coincidence, but anything's possible.
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02-14-2019
02:59 PM
@MarkJFine wrote: One meal at the Ft. Gordon Waffle House would be enough for me to drop out of MP school. LOL. We used to call Augusta Discusta. No bars, one movie theater that was closed, and one house of ill repute that was off limits. I attended a DCS school in Augusta later. Boy, had that place changed, fine restaurants, bars, theaters, and beautiful Georgia peaches everywhere.
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02-14-2019
10:39 AM
Good morning Phadden,
Thank you so much for your patience while your sales call review request was processed. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.
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02-11-2019
08:26 PM
@GabeU wrote: @BirdDog Good point. I was only thinking of how difficult it would be at that angle, as in so many people would be exempt due to even having trees south of their home (at a certain distance). I wasn't even thinking about the power output. Again, very good point. I may have exaggerated a tad especially about dish size but pretty certain it would take beefier equipment on the user side from what we all have. Again, may not be worth the investment in a higher power radio and bigger dish, plus what it would then cost the customer. Maybe a mod will eventually weigh in.
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02-11-2019
10:30 AM
1 Kudo
Hi folks,
Gonna go ahead and close this thread since it's gone inactive for a while. If you still have concerns, please start a new thread.
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