About C0RR0SIVE

While it seems a lot, that is actually normal. ... View more

If you signed up directly through Hughesnet, it can take upto 2 weeks tops, usually it only takes 3-5 business days.  They keep sales call recordings for 90 days. Have you tried disabling your Video Data Saver option? ... View more

There is no longer a 30 day grace period in the contract, hasn't been for a long time...  DirecTV should work perfectly fine unless you exhaust your data. I am sure one of the reps will pull your sales call to see if there was any misleading information given though so that the rep can be coached if they did so, and so they can let you out with out an ETF. ... View more

@Workdawg Totally overlooked that...  @Liz or @Aedan may need to look into this and see what has happened...   ... View more

Not sure why you would be charged $400 unless you are under contract, or attempting to purchase equipment...  Please remember if you leased your equipment, that you must return it in the return kit that will be sent out, or your account will face additional charges. ... View more

Your data doesn't always reset at the start of each month, it resets based upon a rolling time period...  You can view how far off your reset date is by visiting http://192.168.0.1 ... View more

Go to http://192.168.0.1 in your browser, and click System Status, there, you will find your IPGW, the graphic below shows how to decipher the information. ... View more

None of the J2 gateways are at the NOC in Maryland...  They are all scattered out on the western half of the country. ... View more

@cal.gilbert The latency results for your account on testmy.net appear to be pretty darned low, and shows you have exceptional speeds on most tests, however, you must use the 25MB Manual Test Package after having clicked Download Test on the site. Can you share screenshots where you are seeing this packet loss?  Did you make sure your gateway location has no incliment weather paterns in the area that could result in packet loss as well? That aside, Beam68 is certainly known to have issues right now, and engineering is working on it. ... View more

There is no reason for customers to have access to the equipment in that manor, it's nothing but a device to connect your phone to your modem if you have Hughesnet voice. You also do NOT own the equipment unless you paid the full purchase price, or have completed the minimum term agreement according to the Hughesnet Voice Subscriber Agreement.  http://legal.hughesnet.com/VoiceServiceAgreement/index.cfm That aside, the ATA is programmed to work with Hughesnet specifically, and the HT2000w and HT1100 units are also programmed to route the traffic for those units differently.  That is the only way to get decent call quality over satnet, and is why most other VOIP solutions wont work. ... View more

That's a new statecode, not sure what it means, tomorrow one of the moderators will need to perform remote diagnostics, and potentially send a technician out. Can you please make sure to leave your modem on tomorrow, as well as make sure the cable connection on the back is snug?  It only needs to be hand tight, don't use a wrench. ... View more

/shrugs/ what do I know then Gen4 Legacy Plans Gen5 Plans with Promo Pricing (this promo is not available for new customers now) ... View more

Really, you only have to delete that specific file mentioned in the error...  Deleting that file usually means you don't have to reinstall the member, it will regenerate the file typically. ... View more

I hope the solution wasn't to install the JRE, since that wouldn't impact how javascript reads the config file... ... View more

@lothar0 After clicking the link you provided, it appears there are no test results, please make sure you run the tests while signed into your testmy.net account, and use the 25MB manual download test file if on Gen5. Also, please create a new topic by clicking HERE I suggest reading the following on how to perform the tests, taking note to use the 25MB test if on Gen5. Speedtest Instructions ... View more

I can't see how it could be lower, because they can't sell anything other than what they are allowed to sell.  Historically, all they can do is give you X amount off for a certain time to make up for it...  Liz might give you the promo rate, but I don't see them giving you $20 off when the promo period expires and the price goes to normal price. I personally don't see how they can let you out of contract nor why you act as if they owe you a way out or reduced rates.  I mean, you was on the 10GB plan before which was $59.99 with no promotional offers, so... /shrugs/  Feels like you research something and bring it forward if it might benefit you, but totally skip everything else.  Like trying to use the plans listed on the website, you knew what you was looking at, but ignored the slashed price at the top? Will come down to what Liz finds as far as the sales call goes, and any notes the agents have on record, but like I said, I don't see them giving you service for $20 off per month for the remainder of service. ... View more

-double post ftw?- ... View more

Sorry, I just see no way your bill can be lower than what I have stated already...  Sounds like you may have been confused during the sales call, and reps have just been giving you temporary discounts to make you happy, however they can only do this so many times before the system prevents them from applying more discounts.   That approximately $65 is what you should be charged though if you signed up on an old promotion, so it will be up to @Liz or another corporate rep to look into the sales call if it's still available, as well as all other recent calls to see where to go from there.  Unless lied to during the call, or mislead, there wont be much else that anyone can do for you. ... View more

Once again, not mine, I am not an employee, just a customer. Once again, you have flat out stated you paid a monthly bill of $67.26, and if you do the math, that comes out to being approximately what you would have paid before, and pay currently.  The only difference is the HT2000w lease fee is $5 more per month than the HT1000. Lets try to explain this a little differently... Service Plans WITH OUT PROMOTIONAL PRICING Gen4 (These are not offered anymore with the launch of Gen5, these prices have never changed) Choice - 5GB - $49.99 Prime Plus - 10GB - $59.99 Pro Plus - 15GB - $79.99 Max - 20GB - $129.99 Ultra - 50GB - $89.99 HT1100 Lease Fee - $10 (required unless purchased equipment for $$$) -------------------------------------------------------------------------------------------- Gen5 (These are the current plans, and only plans, again, no promotional pricing, and these prices have never changed) 10GB - $49.99 20GB - $69.99 30GB - $99.99 50GB - $129.99 HT2000w Lease Fee - $15 (required unless purchased equipment for $$$) Now, you do the math, you are screaming you aren't getting your $20 promotional discount.  The 20GB plan with a 12 month, $20 promotional discount comes to $49.99. Don't forget to add the lease fee for the equipment, which is required. So, as I stated, it's as follows $69.99 + -$20.00 = $49.99  (Base Price + Promotional Discount = New Base Price) $49.99 + $15.00 = $64.99  (New Base Price + Lease Fees = Service Cost) $64.99 + TAXES = 67.26 (Service Cost + Varying Taxes or other fees = Bill Total till May of 2018, it will then be ~$87 there on out.) If it has been less than 90 days, @Liz will try to locate and pull a sales call recording for where you signed up for Gen5 service, if the sales rep was misleading, she will let you out of contract.  However, if the rep was not misleading in any way, they will not release you from the contract.   You will not be able to get out of contract due to pricing changes, whether they be promotional, or not, you knew it was a promotional period and that wasn't the actual price.  The base price has not once changed for any service plan since the service plan came into existence for each generation of service.  Hughesnet, nor would any service provider keep track of millions of customers promotional end dates and mail out letters.  You seem to have been told it was a promotional period (which will end in May of next year) and wont recieve a written notice since you have been informed of that change. ... View more

Except, most people with Hughesnet traditionally don't have access to such networks, but, I don't see any $250GB option for under $100 a month. I see 25GB for $60/month, or 50GB for $100/month. ... View more