rlucken, If you have filed complaints with those agencies, you will recieve responses with in the time alloted by each agency. As for "to solve a issue that they created", I would like to know how Hughesnet created this issue? It is a known fact for any satellite provider to be profitable, they have, and MUST oversell the service and impose data caps to help stave off the impending congestion. I am sorry you feel they created an issue and should bend over backwards and not make you sign a contract to help them pay off a new satellite system, but they aren't here as a non-profit. They do have to make money, and they must recover costs. The only way to do that is by one, having people commit for a minimum time period to a service, regardless of if they are past present, or a future customer. Two, they must oversell the system. Or would you have been happier to have been told, "sorry, but we can't provide you any service what so ever" when trying to find a new ISP, like VSAT does? Just to be blunt, this will happen every time a system becomes overloaded and a new system is brought online to help alleviate the issue. Happened going from HN7000 to SpacewayIII, and happened going from SpacewayIII to Jupiter One, and it's happening again going from Jupiter One to Jupiter II. As far as the whole, "I would be willing to put money that several of the people "posting" on here are hughesnet employee's" statement... The only direct employees here are Moderators and Administrators. There are a few independent installers such as @gokartergo24 and El Dorado Network that post here, but aside from that, the rest of us are typical customers.
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