About C0RR0SIVE

It will depend... If you have an HN9000 right now, yes you will need a new install to get Jupiter 2 service.  If you are already on Jupiter One with an HT1000 or HT1100, all you will need is a new modem unless Hughes decides to put you onto Jupiter Two for some reason. ... View more

Welp, I stand corrected, you can order Gen5 plans NOW! https://www.hughesnet.com/get-started 25Mbps on all plans, 10, 20, 30, and 50GB ... View more

So... I have done some poking around and found some stuff...  I can see why they made the changes, found some information about the area of concern.  It appears there are 6 possible messages to display in that area. Your Anytime Data allotment for this billing cycle is Good. Billing Cycle: days remaining. Warning! You may exceed Anytime Data allotment for this billing cycle. Billing Cycle: Days Remaining. Warning! You may exceed your Anytime Data allotment for this billing cycle. Billing Cycle: Days Remaining. You've exceeded your allotment for this Anytime Data allowance cycle. days remaining. Using your pre-purchased Token Bytes -. You've exceeded your allotment for this Anytime Data allowance cycle. You've exceeded your allotment for this Anytime Data allowance cycle. Billing Cycle: days remaining. Your Service is now degraded. You can Buy a Token to restore service. Further investigation I found out what calls for the program to check for updates at least, in 6.6.0, which I have no way of testing since I don't have an older version of the status meter available to play with to verify that it wont check for updates... I am actually very hesitant to even offer the modified scripts to anyone as someone may become incredibly upset that I am even poking around, even though these files aren't protected in any way, DMCA is a pain... Anyways~~~ Further testing... >.> Curious, what is the old version number and was you using 32bit or 64bit?  I have 6.5.3 32bit and think I will poke around in it a bit and see if I can disable the update stuff, if you have that same version, if the Hughesnet gods are nice... Then >.> ... View more

The only way to "block" the check is block what ever address it is checking for current version information, if any website, it could be pulling version information from the modem and that would be impossible to block with out messing up how it works. I am checking to see what URL's it visits. ... View more

It's not a bug... That aside the information is still there, they list remaining percentage per bucket, and amount of days remaining.  Having it flat out tell you, "hey you've used too much so far this month" shouldn't be needed, it's upto each user to decide, "Can I really get by these X days with Y% remaining?". All that aside, it does make sense in terms of Gen5 plans if rumors on DSLR have any truth to them, and trust me, you will want to be upgrading to a Gen5 plan when it becomes available, in most all scenarios. Maybe if enough people complain about it, they might change it back to the old style, but I have doubts that they will this time. Would be nice if there was a way to tell it to stop checking for updates though, that is for certain. ... View more

The design is intentional due to new service plans coming soon as well as Gen4 style plans being retired once Gen5 gets into full swing, as in it will display bad only when you have gone over your data allowance for the month.  If I am not mistaken it will also display if you enter SmartBrowse in that same area which has essentially replaced the old FAP unless excessive consistent downloading occurs. They have also changed the method of usage tracking to show remaining usage per each day. I personally don't see Hughesnet stepping back from the design decision, it's the second or third time they have pushed the new method and design and this version is required for the HT2000W modems that are now in service. ... View more

Not yet, they will probably start accepting orders here very soon.  Not soon enough though. ... View more

AP, Click Amandas name, then click, "Send Message" on the page that loads.  You will recieve a notification if she replies via PM.  If she does, to open the reply, click the Mail Icon beside Notifications and then click the "Subject" line to read the PM and send another reply. Thanks, C0RR0SIVE ... View more

Have you tried the 800 number for troubleshooting when service goes out?@Liz or @Amanda.... ... View more

I assume installs wont happen till a bit later... It's probable they will start accepting orders for the new system around that time though. ... View more

stevenfrommo, To cancel service please call Hughesnet at (866) 347-3292, but at this point you will still be locked into the contract, there's no way out unless you was flat out lied to during the sales call and the Corporate Reps here listen and agree. If you would like to troubleshoot then a few things need to be done, you seem to have complained about it being slow, and data being used too quickly. Please perform the following test outlined in the graphic below, this is known as an isolation test and will help determine whether the issue about excessive data use is with Hughesnet or your local network. 1: Take a screen capture of the Status Meter 2: Disconnect the LAN cable from the modem.  If on the HT2000w, please disable wifi as well. 3: Note the date and time of the disconnect, it is best when doing step two, to also capture the time displayed on your screen. 4: Leave the LAN cable disconnected from the modem for several hours, Hughesnet recommends doing this overnight, or during the day while at work. 5: Reconnect the LAN cable to the modem. 6&7: Take a screen capture of the Status Meter with the clock displayed on your computer. 8: Post your screenshots to the community. Please be aware, if you downloaded any large files just prior to this test, or if the disconnect was for an extensive time period, some usage may appear to have occured, but should be rather negligible.    Also, note that it can take 2 business days for a Hughesnet Rep to respond to a post. Thanks, C0RR0SIVE ... View more

@MSmith wrote: I've seen in this string a post by CORROSIVE.  He brings up our fault code 12.7.1 as usually meaning the weather had a role to play.  With respect,(because I'm the dumb one in this mix) I agree that the weather can cause problems.  But, I've had my system for seven years and I've NEVER seen this before.  If it is the weather, then, all of a sudden, every day, several times a day, for the past thirty days the weather has gotten ugly for very brief periods of time!  I'm not buying it.  Weather at the users location isn't the only weather that matters, your signal comes down in an entirely different location in the country, and weather there can also cause 12.7.1 and 12.1.9 to occur.  That aside, as I also stated, many things can cause those errors, it would require all posters in this thread essentially being on the exact same beam, which is unlikely as there appears for be 4 or so beams for Illinois.  A more likely scenario as to why that installer is suddenly replacing so many transmitters?  There may be issues with them after so many years, and with the bulk of consumers signing up as soon as Jupiter One went online, a sudden spike in lets say, a potentially bad batch of transmitters that may have been made, being replaced may not be out of the question.  But that is a potential scenario, not saying it has occured, but there are times in production when a bad batch of anything can make it out the doors, for anyone. I have also had installers talk to me about things before, "yeup, seeing a lot of X Y and Z lately" but at the same time I have learned to ignore them because they are trained to install and service the equipment and that's it.  They don't have diagnostic information, failure rates, or anything else to base claims off of.  This goes for more than Hughesnet, it extends into all fields from HVAC contractors to Satellite installers.  They may have had a bad rash with something because of 10 bad units and suddenly, "it's the manufactures fault, they are horrible", when they happened to get 10 units that was in the same package and the package potentially mishandled and damaged the units internally. Just because you had never seen 12.7.1 in seven years during incliment weather, doesn't mean the error never occured before either. All of that aside, let Liz and the engineers take a look and figure things out, but it may take time to find and fix the issue, and even more time if it is in fact a widespread issue. ... View more

cybo54, 12.7.1 and 12.1.9 have absolutely nothing to do with WebAcceleration (TurboPage...). 12.1.9 is a Transmission Error code, can be caused by numerous things,such as faulty electrical wiring in the home or from the local utility, and incliment weather at the gateway, or home.  If it is a PERSISTENT error code then it could be the ODU or IDU, and may require re-ranging which requires support to get involved. Not related to Web-Accel. 12.7.1 is very common, it comes and goes many times for everyone when there is inclement weather at the gateway or home.  However 12.7.1 can be triggered by 12.1.9, if multiple units in a given area are performing a specific task at the same time for some reason, such as a short gateway outage due to bad weather, then 12.7.1 can also be thrown as the gateway may not be responding in time. Again, not related to Web-Accel and not always the issue at heart. Web-Acceleration codes on the HT1100 and HT1000 units are 30.X.X, long ways away from transmission errors. It is possible there is a gateway issue and you are all on it, possible, but, unknown at this time. Hopefully tomorrow Liz and Amanda can take a peak at it. Thanks, C0RR0SIVE     ... View more

stevenfrommo, Welcome to the Hughesnet Community. Usually there is no way to get out of your contract if you have gone beyond the first 30 days of service unless you feel you was lied to by the sells represenative and Hughesnet can find the sales call and can confirm that the rep misrepresented service. If you are trying to stream movies or video, I highly suggest looking into setting the playback resolution to SD and avoid HD video as HD Video consumes large amounts of data (about 1GB per hour or more).  I also suggest avoiding having your DirecTV or DishNetwork reciever connected to the Hughesnet system as this will consume vast amounts of data as they will download program guide information constantly. The Official Corporate Hughesnet Represenatives are out of the office for the weekend, but will be back on Monday, they tend to be here M-F, around 8:00AM to 5:00PM Eastern, and will respond to this thread then. If you would like to troubleshoot your system performance, please let the community know what model modem you have, service plan level, and we will get some data gathered up for the moderators when they come in on Monday. Thanks, C0RR0SIVE ... View more

Speculation and based on what we have seen in press releases so far, probably 1Mbps at a minimum, provided congestion isn't an issue which shouldn't be for a few years at least. ... View more

Looks like those will be Gen5 tokens and might carry to Gen4 plans 😄 Woo~! ... View more

Doesn't appear to have gone active yet actually...  I see an "advertisement" but no place to buy them yet. 😞 I see this:https://shop.hughesnet.com/?action=dspTokens ... View more

Before we go any further, what's the latest release version, as I may be on something "special"...  But yes, the version I am on right this moment displays the old pricing and purchase information.  My version states 6.5.3 and has the 2017 copywrite logo in the About section. ... View more

I don't think the old sit will be shut down till they start to finish retiring the HN7000 fleet. ... View more

Don't think you would lose Champion over those statements Barb. 🙂  I lean more on the, they finished overselling capacity too early for Jupiter 2 to come online thus everyone is having some pains with room. 🙂 ... View more

dhorwath, I don't think they need any more tests than what you have performed for now unless you can get some early morning or afternoon tests (around 3-4PM and 7-9AM).  Many more tests at the same time period looks to show similar results day after day and at this point, IMO, is draining valuable data allowance. ... View more

Only place you can see what your beam ID is, is in the SCC... ... View more

Will be Monday before Amanda is able to respond or do any further troubleshooting for you.  Can you confirm the tests have been done on a computer that is directly attached to the modem (Hughes HT1XXX)? ... View more

A dish that isn't properly pointed and is loose can cause bad performance, but I personally feel it's not the dish... Still, sending a technician out to check the aiming of the dish as well as all other equipment is part of the troubleshooting process.  Sometimes it fixes the issue, sometimes it doesn't. ... View more

Would really help if you could remember to sign into your davehorwath testmy.net account when doing tests, will be easier to submit results to engineering, and will make the engineers job easier should they request future results. ... View more

http://testmy.net/quickstats/davehorwath ... View more

Doubt it's your location in particular... Each beam covers several hundred square miles... ... View more