ner0tic
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Re: Is poor customer service normal
GabeU I already received a solution and help, you putting you **bleep** huggers to extra use and chiming in after the issue has been resolve just continues to show the uselessness of this community. thanksLiz, your community base needs to work on moving on....9.8KViews1like0CommentsRe: Is poor customer service normal
My impression was that it was for constructive help in solving problems relating to Hughesnet. Let me explain, If I entered the forum and asked "Is it normal for my service to drop at regular intervals even though tech support says it all looks good on their end?" And the reply is "No." Is that helpful or constructive? Does that contribute in a single useful way to the situation? Now, You can then argue that my tone out of the gate was aggitate - I admitted as much - and doesn't relate to my expample question above. Except that I had made numerous attempts to resolute this issue with service via the available channels. I come to a community forum and get a one word nonconstructive answer. There was no reason to chime in and then he persisted. Avoiding my repeated requests for useful help from him. So then my abrasivness increased. So, given how every interaction has gone with this company for me, this customer-to-customer community forum fits in.8.9KViews0likes5CommentsRe: Is poor customer service normal
Please enlighten me on the mistakes I have made? Calling customer service upon noticing the issue to be hung up on? Trying out the chat option for it to fail? Posting on this forum to be attempted to be talked down to by you? My tone has been abraisive, yes, but I have never dealt with a poorly supported company within the technology sector. I could give a flying **bleep** about system labels, I'm here looking for solutions. I have tried all of their supposed avenues and was met here by your useless sarcastic **bleep**. So again, if you are going to contribute continued useless non constructive help, kindly **bleep**.8.9KViews1like11CommentsRe: Is poor customer service normal
So, double billing customers using fiticious addresses an charging a fee for not returning equipment they collected normal or just your interpretation of quality customer service? I see the community fits. Thanks professor for chiming in with some useful and constructive assistance.8.9KViews0likes13CommentsIs poor customer service normal
I see a few other topics on here. I ran into an issue where I had a metal roof put on my home and when I called to have my service reconnected. THey informed me my equipment that was out dated - my 2yr contract had ended a month prior and Set me up for an install of the new equpment. Fast forward to a month after the new equipment is running and I'm double billed for the new service and the old service the installer removed. Two days of emails and phone calls to simply have some kind of note added to my account to "ease confusion later" incase I encounter any issues... Issues relating to them assigning two SANs to my address by malforming my address to spoof their system and double charge me. Once that was finally corrected, here we are 3 months later and they now billed me for not returning the equipment their own installer took after the initial install of the updated equpment. I call and "Due to COVID19 staffing is low" and I'm instructed to call back later and the system hangs up. I try to use the Chat option and am told there are no representatives available and disconnects the chat. I try the email option which loads an online form - not an email address - that limits my character imput to 200 characters. Hard to even ask why I was erroneously billed. Never received a copy of the email sent - Assuming it even did. I have been a customer going into my third year and if I had any other options for internet I would take it without a second thought. TLDR: Hughesnet billed me an extra $450 and have had no way to communicate with me as to why... again.Solved9KViews0likes15Comments