Forum Discussion

ner0tic's avatar
ner0tic
Freshman
5 years ago

Is poor customer service normal

I see a few other topics on here.  I ran into an issue where I had a metal roof put on my home and when I called to have my service reconnected.  THey informed me my equipment that was out dated - my...
Unreturned Equipment Fee
  • Liz's avatar
    Liz
    5 years ago

    Hello ner0tic,

     

    Thanks for reaching out, please private message me the two SANs in question so I can look into this for you.

     

    -Liz

     

maratsade's avatar
maratsade
Distinguished Professor IV

" Is poor customer service normal"

 

No. 

ner0tic's avatar
ner0tic
Freshman
5 years ago

So, double billing customers using fiticious addresses an charging a fee for not returning equipment they collected normal or just your interpretation of quality customer service?

 

I see the community fits.  Thanks professor for chiming in with some useful and constructive assistance.    

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    It's an error. Errors happen (you've made a few in the past few minutes yourself), and it'll get fixed. Just wait for the HN staff on this site to have a look at the issue. 

     

    Interesting how so many get fixated on system-given labels.  The system has given me a label of "professor" based on how long I've been here and how many times I've posted. I didn't choose it; focusing on this system-given label to vent your anger is  silly, New Member. 

     

     

     

    ner0tic wrote:

    So, double billing customers using fiticious addresses an charging a fee for not returning equipment they collected normal or just your interpretation of quality customer service?

     

    I see the community fits.  Thanks professor for chiming in with some useful and constructive assistance.    

     

    • ner0tic's avatar
      ner0tic
      Freshman
      5 years ago

      Please enlighten me on the mistakes I have made? 

      Calling customer service upon noticing the issue to be hung up on? 

      Trying out the chat option for it to fail? 

      Posting on this forum to be attempted to be talked down to by you?  

       

      My tone has been abraisive, yes, but I have never dealt with a poorly supported company within the technology sector.  

      I could give a flying **bleep** about system labels, I'm here looking for solutions.  I have tried all of their supposed avenues and was met here by your useless sarcastic **bleep**.  So again, if you are going to contribute continued useless non constructive help, kindly **bleep**.

       

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        I don't know what all those bleeps stand for, but it sounds like you're taking your anger out on me. If only that got your issues resolved, but alas, it will not.  Best of luck to you,and God bless. 

         

        *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.