Ethernet cable slowing down connection

Hi, thanks for responding. The initial contact where I upgraded the service was 9/11 or 9/12. I recall emphasizing that point about minimum upload speed repeatedly because it didn't seem like the agent was understanding me and, as I mentioned, it is important. I upgraded the service solely for this remote work contract.

On the second contact when I called about the ethernet, the first thing I mentioned was an ethernet connectivity issue (i.e., slow connection, upgraded to Cat 6 to no effect), so if it wasn't in the call notes, then somehow that point didn't get across. The agent immediately began walking me through steps to check the basic connection, which is how I ended up renaming the networks. After hanging up in frustration with that person, I tried to check settings that might somehow be affecting the ethernet connection and didn't see anything.

I am careful to disconnect all other devices from the network while I'm using the Dell laptop for work. The last speed test on that laptop (ethernet connected) I did before starting work yesterday, the upload was 5.6 Mbps. The Cat 6 cable works, but it doesn't help with speed much, not sure about overall stability of the connection vs. WIFI. If that speed could just be stable at or above 5, all would be okay.

So far, I've been able to complete all tasks but with some hiccups and delays. Once I got disconnected from the VPN and had to close everything and start over. Fortunately, recoveries haven't caused too much delay that would be noticed. The uncertainty is stressful though.