- Hughesnet Community
- :
- About Regeone
Hughesnet Community
About Regeone
New Poster
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
4
Posts
0
Kudos
0
Solutions
Contact Me
| Online Status |
Offline
|
| Date Last Visited |
04-17-2020
12:36 PM
|
04-17-2020
11:47 AM
Thanks, Mark -- I'll try that if it happens again (although I will need to get a long extension cord, since my cabin doesn't have a lot of power outlets). Maybe a coincidence, but the weather turned colder when this started happening, and I was using not only the main split-sytem inverter heat but also a couple of wall heaters, so there would have been a lot of cycling on and off of appliances. That said, it's even colder now (blizzard going on outside), and it's not happening. I appreciate the advice!
... View more
04-17-2020
10:35 AM
Mark, it's on a surge protector strip. The current setup has worked pretty well for the past couple of years, since we upgraded to the current generation service and equipment. The problem with unwanted rebooting was a completely new thing that seems to have resolved, although time will tell ...
... View more
04-17-2020
09:49 AM
Thanks, Liz. The cycling/rebooting started tapering off the next day, less each day and it hasn't happened for a couple days now. Still have no idea what caused the behavior. Maybe it had something to do with the incredibly low bandwidth we've experienced lately (generally 120-180kbps download speed at my location)? Thanks again for your help -- Chris
... View more
04-09-2020
12:33 PM
Since last night, our Internet is repeatedly going down. It will stop working for several minutes, then the modem will reboot, then it will work for a little while (maybe several minutes), then it stops again and the process repeats. Our Hughesnet Voice phone service goes down at the same time the Internet down. I tried calling tech support this morning, but the call center is overwhelmed and they are not taking any calls. I noticed that the connection was poor, even though the modem/router was working enough to at least place the call at that moment. Is this a problem I can troubleshoot myself, since it looks like I'm not going to be able to get any help from HughesNet for the foreseeable future? My daughter and I are quarantined and have no other source of Internet, and we both need it for school and work. Same for phone service.
... View more
- Hughesnet Community
- :
- About Regeone