Forum Discussion

Regeone's avatar
Regeone
New Poster
5 years ago

Modem/Router keeps rebooting

Since last night, our Internet is repeatedly going down.  It will stop working for several minutes, then the modem will reboot, then it will work for a little while (maybe several minutes), then it stops again and the process repeats.  Our Hughesnet Voice phone service goes down at the same time the Internet down.

 

I tried calling tech support this morning, but the call center is overwhelmed and they are not taking any calls.  I noticed that the connection was poor, even though the modem/router was working enough to at least place the call at that moment.

 

Is this a problem I can troubleshoot myself, since it looks like I'm not going to be able to get any help from HughesNet for the foreseeable future?  My daughter and I are quarantined and have no other source of Internet, and we both need it for school and work.  Same for phone service.

 

  • Liz's avatar
    Liz
    5 years ago

    Hi Regeone,

     

      I see it's your first post here, so welcome to the community! Thank you for describing what's happening. To address your concerns I pulled up your account and sent a command to your modem. Please let me know if the constant rebooting persists.

     

      Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

     

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago
    Regeone wrote: 

    Is this a problem I can troubleshoot myself, since it looks like I'm not going to be able to get any help from HughesNet for the foreseeable future?  My daughter and I are quarantined and have no other source of Internet, and we both need it for school and work.  Same for phone service.

    You'll need a rep to help.  When they get a chance, they will reply to start the process of getting you the help you need.  It can take up to a day for them to reply, but hopefully they will reply soon.  

     

    Liz Damian 

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hi Regeone,

     

      I see it's your first post here, so welcome to the community! Thank you for describing what's happening. To address your concerns I pulled up your account and sent a command to your modem. Please let me know if the constant rebooting persists.

     

      Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

     

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      Good morning Regeone,

       

      Just following up on your site, I ran diagnostics on the HughesNet equipment and I haven't seen any unusual reboots in nearly a week. Looking good from my end! I'll go ahead and close this thread, but if you have any other concerns, feel free to start a new one.

       

      Thanks,

      Liz

       

      • Regeone's avatar
        Regeone
        New Poster
        5 years ago

        Thanks, Liz.  The cycling/rebooting started tapering off the next day, less each day and it hasn't happened for a couple days now.  Still have no idea what caused the behavior.  Maybe it had something to do with the incredibly low bandwidth we've experienced lately (generally 120-180kbps download speed at my location)?  Thanks again for your help -- Chris