Forum Discussion
Modem/Router keeps rebooting
Since last night, our Internet is repeatedly going down. It will stop working for several minutes, then the modem will reboot, then it will work for a little while (maybe several minutes), then it stops again and the process repeats. Our Hughesnet Voice phone service goes down at the same time the Internet down.
I tried calling tech support this morning, but the call center is overwhelmed and they are not taking any calls. I noticed that the connection was poor, even though the modem/router was working enough to at least place the call at that moment.
Is this a problem I can troubleshoot myself, since it looks like I'm not going to be able to get any help from HughesNet for the foreseeable future? My daughter and I are quarantined and have no other source of Internet, and we both need it for school and work. Same for phone service.
Hi Regeone,
I see it's your first post here, so welcome to the community! Thank you for describing what's happening. To address your concerns I pulled up your account and sent a command to your modem. Please let me know if the constant rebooting persists.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
Regeone wrote:Is this a problem I can troubleshoot myself, since it looks like I'm not going to be able to get any help from HughesNet for the foreseeable future? My daughter and I are quarantined and have no other source of Internet, and we both need it for school and work. Same for phone service.
You'll need a rep to help. When they get a chance, they will reply to start the process of getting you the help you need. It can take up to a day for them to reply, but hopefully they will reply soon.
Hi Regeone,
I see it's your first post here, so welcome to the community! Thank you for describing what's happening. To address your concerns I pulled up your account and sent a command to your modem. Please let me know if the constant rebooting persists.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
Good morning Regeone,
Just following up on your site, I ran diagnostics on the HughesNet equipment and I haven't seen any unusual reboots in nearly a week. Looking good from my end! I'll go ahead and close this thread, but if you have any other concerns, feel free to start a new one.
Thanks,
Liz
Thanks, Liz. The cycling/rebooting started tapering off the next day, less each day and it hasn't happened for a couple days now. Still have no idea what caused the behavior. Maybe it had something to do with the incredibly low bandwidth we've experienced lately (generally 120-180kbps download speed at my location)? Thanks again for your help -- Chris
