Hi ajordan87,
I see it's your first post here, so welcome to the community! Thank you for reaching out to us. By "transfer of service" do you mean transferring ownership of the service? Or did you move and need to get installed at the new location?
I'd like to assist you, so please private message me your SAN (account number) or the associated phone number so I can look into this for you.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
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