Good morning folks,
Thanks for reaching out. As mentioned previously in this thread, this is not a bug; New York Broadband customers can only perform online functions with their HughesNet accounts via http://my.hughesnet.com/
Currently the HughesNet mobile app is being planned for future use by New York Broadband customers like yourself. Once the mobile app has been updated to support NY broadband customers, we'll have announcements about it.
Your patience and understanding are much appreciated.
-Liz
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