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I_Andrade
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Joined 6 years ago
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Re: Ethernet cable slowing down connection
Thanks for responding. I will look at the Device Manager on the laptop and see if anything can be updated. I think updates are automatic, as you said. I looked at it on my own laptop and didn't see anything possible to change. I right-clicked on Network adapters and nothing came up that offered any actions to take other than scanning hardware or looking at properties. Not sure what happened with the cable. The Cat6 seems to be doing its job in connecting me to the internet though not with greater speeds. I did some tests where the speeds seemed normal, and I will try to run tests every day when I connect the laptop to start working. Unfortunately, I am scheduled to work evenings, from 5-9pm EST. It's possible that I could switch to mornings, but as I mentioned, there is no way around the VPN. I was very concerned about that during training, as connecting to VPN was in the first steps to accessing the work space.36Views0likes0CommentsRe: Ethernet cable slowing down connection
Hi, thanks for responding. The initial contact where I upgraded the service was 9/11 or 9/12. I recall emphasizing that point about minimum upload speed repeatedly because it didn't seem like the agent was understanding me and, as I mentioned, it is important. I upgraded the service solely for this remote work contract. On the second contact when I called about the ethernet, the first thing I mentioned was an ethernet connectivity issue (i.e., slow connection, upgraded to Cat 6 to no effect), so if it wasn't in the call notes, then somehow that point didn't get across. The agent immediately began walking me through steps to check the basic connection, which is how I ended up renaming the networks. After hanging up in frustration with that person, I tried to check settings that might somehow be affecting the ethernet connection and didn't see anything. I am careful to disconnect all other devices from the network while I'm using the Dell laptop for work. The last speed test on that laptop (ethernet connected) I did before starting work yesterday, the upload was 5.6 Mbps. The Cat 6 cable works, but it doesn't help with speed much, not sure about overall stability of the connection vs. WIFI. If that speed could just be stable at or above 5, all would be okay. So far, I've been able to complete all tasks but with some hiccups and delays. Once I got disconnected from the VPN and had to close everything and start over. Fortunately, recoveries haven't caused too much delay that would be noticed. The uncertainty is stressful though.20Views0likes3CommentsRe: Ethernet cable slowing down connection
Yes, very frustrating, especially when my ability to work remotely depends on it. I am required to work on that Dell laptop (something else I was trying to explain that didn't seem to get across). The laptop has VPN installed that I HAVE to use to access the platforms I work in. Internet requirements are at least 25 Mbps download and 5 upload, and I cannot work in a library, cafe, etc., on a shared network. The ethernet issue is related to a general issue, which is that upload speeds are still pretty dang slow. I also tried to explain--or stress, actually in various terms--to the rep who helped me upgrade that I needed a minimum speed of 5 Mbps upload. She said that it did. I kept saying "it needs to be a minimum, at least, no less than." Yes, yes, yes, ok... I don't understand because the download speed is significantly faster, but I'm below 5, sometimes above (about 6.5 the fastest so far) on upload. Meanwhile average upload speeds in my city are about 20 Mbps. Yesterday, I did a download test and got 2.1 (wth?!?) Just now it's 91.6 download but only 3.7 upload. The ethernet seems to have a negligible effect, disappointingly. I thought the solution was that I needed to upgrade the cable from 5e to 6 or higher, so a rushed to buy one.40Views0likes5CommentsRe: Ethernet cable slowing down connection
I did that yesterday, not very helpful. There were misunderstandings due to language barriers, and I got frustrated. All we accomplished was renaming the 2G and 5G networks. I recently upgraded to the next-gen Hughesnet and all the networks had the same name. I had already gone to the control panel and seen that (switched to 5G since my computer is in the same room as modem), but I didn't realize I could or had to rename them. The install tech didn't mention that. I was having trouble getting tech support to understand that I wanted to troubleshoot the ethernet connection, possibly check advanced settings. The agent kept focusing on other things like my phone and other devices on the network (none were connected, on purpose). The call was disconnected several times and I gave up. I'll have to try later when I have time.70Views0likes7CommentsEthernet cable slowing down connection
I have a work-issued Dell laptop that I am currently using over WIFI. It's recommended to connect directly to the modem for the fastest speeds, but that is causing the connection to slow down considerably. I have tested the connection several times on WIFI and with an ethernet cable using the speed test recommended by Hughesnet (testmy.net). The difference is a loss of about 20 Mbps on download and 2 on upload with the ethernet connection. I'm not sure what I'm doing wrong. First, I tried with a Cat 5e cable and then bought a Cat 6, thinking that upgrade would clear up the bottleneck, but it had no effect. Did I get the wrong cable or...? (Cable is Cat6 Patch Cable with RJ45 connectors.) I would appreciate some guidance because I have no idea what to do next.203Views0likes10Comments