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About Tpaynter1
since
08-17-2020
10-13-2020
Tpaynter1
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| Date Last Visited |
10-13-2020
07:35 PM
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10-13-2020
05:34 PM
How do I get out of my contact. My service is so bad that I can't even place an online order because the webpage will not load fully to load the reCAPTCHA. Yes I understand data usage and I am in the slowed down "free" data but this is patetic. The promise of slowed speeds typically of 1-3 Mbps is straight up false advertisement. "Typically" would imply that they're at least that fast at some point. They're not. Upping my plan is not useful because I am going to run out before the end of the month due to working from home and end up in this same predicament. I have had constant problems the entire time I've been with Hughesnet. It's to the point that the bonus internet isn't even really any better. Even though I have 75% of that left. I would be better off without internet than throwing my money out the window for something that isn't usable. I mean my speed is 0.1mpbs. That can't be acceptable to anyone. https://testmy.net/db/88w4x6Cem.DurYRRQqv
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08-30-2020
12:49 PM
I already made an account before even starting this and have been logged in while running the tests.
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08-30-2020
12:47 PM
I am working from home. I use no social media or streaming or browsing service. Only what is needed for work via the program I'm told to use @maratsade wrote: " Am I supposed to only have internet on the first few days of the month and then essentially pay to do without the remaining 80% of the month." Only if you use a lot of data. Using less will eliminate this problem. . There is no way to further limit my usuage.
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08-30-2020
10:36 AM
The type of data plan I have is not the concern of this thread. The concern is the speeds consistsntly below 0.5 Mbps on the unlimited portion of my plan. This is a heavily advertised perk of the contract and it's not being delivered. It's pointless to advertise no data caps if the data is so slow it can't even open a basic webpage. I'm asking how to improve these speeds and anything else is irrelevant.
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08-30-2020
09:22 AM
I cannot even test my service today as it continues to pop up at the bottom of the webpage saying connection lost. It does not reconnect and eventually the page times out and says it could not establish connection with the sever. Am I supposed to only have internet on the first few days of the month and then essentially pay to do without the remaining 80% of the month. It is advertised as "unlimited data at speeds typically 1-3 Mbps". "Typically" would imply that I at least usually have this speed. I never do.
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08-30-2020
09:14 AM
I am still concerned with improving my service during this time as I am in the downgraded unlimited data more than I am in the other during the month. Therefore waiting until it rests and I am in the good to do something will not solve my issues. Nowhere on the site does it allow me to choose the download or upload file size. I am using the allowed website so my results should still be valid.
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08-29-2020
09:19 PM
I don't know what you mean by throttled. I ran the test again per instructions and go similar results. https://testmy.net/db/Z2hOmlsb-.3YDOuGeps
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08-29-2020
08:02 PM
My internet has been consistsnly having problems. I ran a sped test per the instructions and my upload and download speed is 0.3 Mbps. This speed makes it impossible to do even the simplest tasks. I attached the link. I know I'm over my good data and I'm downgraded and am fine with the downgrades speeds but it is promised to be 1-3 Mbps. I am consistantly below 1.0 based on past tests. I work from home since March because of Covid and I have had to miss several days in the past 2-3 months of work extra hours to get things done because of bad and slow service. What can I do to fix this and keep my speeds up. Upping my plan will not help because I will still go over it before the end of the month. I need to know how to keep my downgrades speeds to the promised 1-3 Mbps. https://testmy.net/db/x6r5UcMoW.CWCpPChs8
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08-25-2020
06:30 PM
I am having this exact same issue and since I am trying to work from home now it’s making me go insane. I cannot do anything. I can’t even load the HughesNet app. And why would I want to pay more money to buy tokens when I’m already paying for internet that I can’t use!!! HughesNet is a joke and I can’t wait to be out of my contract.
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08-17-2020
07:45 PM
Something that doesn't involve 3 days of lost wages as I'm now unable to work due to no internet. I also spent well over 4 hours on chat and the phone with someone who wasted my time my time yesterday. Not to mention I just had this router replaced less than a month ago. I have had terrible service since the day I signed a contract with this company.
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08-17-2020
07:17 PM
I was hoping to get help sooner than that as I'm going to miss 3 day of work that way. Which is not a very satisfactory response.
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08-17-2020
05:04 PM
My internet is stuck pointing and won't go any further. I have no internet for 3 days now. And the home screen says my installer needs to activate my modem but I don't have a modem. Please help I have to work home. I can connect to the WiFi but no internet. 3 lights are one. Power, lan, WiFi
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