About bronccat

I would think that actual communication is warranted at this point. I desperately reached out yesterday via chat (from elsewhere) and was told that "I was informed to inform you that the issue has been sent to the corporate office and that the will be notifying you from their office". That's was literally what was sent - right before I asked for a transcript twice and was told "Do to security concerns we do not email out information" Again verbatim. Also was told on FB messenger that this would be addressed and haven't heard a peep since last week. Nor have my messages been read. Please put me in direct contact with someone who can address this. ... View more

I will let you know.  Hopefully on Wednesday.  Will they be able to communicate with me via email or text (VOIP Text)? ... View more

I understand what you're saying and Im not disagreeing with the possibility - I just need someone who as intimate knowledge of these modems to tell me what settings could be affecting both wifi and ethernet, download speeds only - and weren't an issue 3 or 4 weeks ago - across 4 different platforms. Based.on all those variables, it's a lot more likely that ONE device (the modem) is the culprit. I've read about the modem resetting dangers, and I won't do it until I'm asked to - but at this point I just want any kind of movement besides them continuing to test and tell me everything is ok on their end. ... View more

Thanks Mark - but has to be the modem, IMO - unless Firefox doesn't work correctly with HN and is screwing up the speed tests. But that wouldn't explain every single app / program on every single device struggling with DL speeds. All the devices being used there are fine elsewhere and were previously fine on that modem. Only thing that could have change to affect wired, wireless and 4 devices - would be the modem / router. Unless there is some bizarre electromagnetic field that is interfering with wired and wireless transmission speeds. ... View more

Right. I'm saying after 2 weeks of this and no progress towards a solution or even any ideas that I'm aware of, isn't that a logical step for them take? ... View more

Will do. Can we not try to reset the modem to factory? Seeing at it was working fine whe installed? ... View more

What's ridiculous is that it's taken this long to get to a real person @Liz Who's trying to help - because they cannot provide tech support over email or chat (when speeds are slow). GabeU you have been very helpful and I thank you for that. As far as my bad attitude goes, others have reached out to me about the absurdity of this process. I think it's also ridiculous that the best support they can offer is in a public forum. No, I don't have patience for this process. My full time ISP is full of local kids who can fix things over the phone in minutes - typically because I am savvy and I do all of the basics before involving anyone. Yes, satellite IS is more complicated - I get that - but the base logic I am saying over and over is sound. The first issue to be dealt with is the DL performance of the ethernet connected device - and Liz said the same before. Now we're back to wifi issues with other devices? I wish you no ill will, I know you have both tried to help (and have done so in some instances) but I feel like we are staring the root, known issue in the face and taking the loooonnnggg way around the barn. I am not mad at Liz - I know she has to feed the engineers - but that doesn't mean I am not going to express my disgust with this process and try to stay on point. ... View more

@maratsade Kindly keep your opinion to yourself - and you certainly don't need to start telling me what to do. I'll $&,@ well express my angst at this situation and process if I so please. You are such a HN apologist. I'd prefer that you recuse yourself from this conversation entirely after this and prior comments you've made. Don't need your static. ... View more

@Liz $&,@,@ well my lengthy reply disappeared so I'll have to redo all of that later. I'll say this in response to everything: 1) None of these devices have any issues anywhere else in the world except for on this network. 2) I have tried most all of this - I have even tried another wireless router 3) My phone is UTD according to my phone. Android agrees. 4) ALL THAT REALLY MATTERS IS THAT MY LAPTOP, CONNECTED VIA ETHERNET IS DL WELL BELOW 1MBPS!!! This is ridiculous. There can't be any better proof that there is a real issue than what I have provided with the logs thus far. All of the other discussion about different devices and URLs is completely wasting my time. ... View more

To be frank (not Drebin) the testmy results are the absolute best evidence that the slow speeds are real and not a app issue on my end. I understand what you need to make sure my HW is UTD - but beyond that, testmy tells the tale pretty accurately ... View more

That's up to you - we can stick with laptop or do both.  Issue with phone is I have no historical data written down.    Best recorded data I have for everything involved are the testmy results   Starting 10/25 all tests were on the isolated laptop Prior tests were mostly on my android - and it was isolated We turn wifi off of devices (firestick) when not in use - and my fiance keeps her wifi off We have no neighbors within wifi range (or close) It's only the two of us and 4 devices There are not other electronics in the house and I am always on 5 ghz - except then I intentionally went to 2.4 ghz to test - which doesn't make a difference   Browser Firefox 82.1.1 (Build# 2015770923) Current and last UD 10.21.20 Samsung S8+ Android version 9     ... View more

The email was before, file DL was after.  Page load issue was more prevalent on phone, I only encountered similar on Laptop using FB.  I generally don't do much leisure on Laptop. Also from notes, 10/25 6mb file took a bit over a minute to send. ... View more

Sent 11mb file on 10/22 - took 2 minutes ... View more

10/25.  Every DL has been painful.  I had several page loads simply time out on my phone (like Redbox). ... View more

Thanks - DL files is the clearest example.  Glasswire download (48mb) took just over 8 minutes when I installed it before we left (notes lol).   Firefox 82.0.2   Laptop ... View more

@Liz THANK YOU!!!!   Yes, let's focus on why the Speed results are what they are.  If that gets fixed, all else will follow. ... View more

NM ... View more

@Liz Maybe this will suffice. This app was draggy and was UTD on 10/23. I checked it this AM and that's still latest version. I'll send the screenshots ... View more

@GabeU I know man, and I swear I'm not being obstinate for the heck of it lol. But to me this is akin to "unplug the modem". Yes, that fixes a lot but there is no logical way that outdated (but they weren't) streaming apps on other devices are going to cause slow speed tests on another machine - especially when they arent connected. I'd love to get this escalated to some meat and potatoes solutions while I have phone access. Doing what she's asked isn't going to fix it and it's only going to leave me on an island again with no meaningful progress - and only delays a real solution. I can't be anymore clear - forget streaming was ever involved. All that matters, truly, is that the wired connection confirmed the same paltry DL results as the wireless. Someone explain to me how the app version on another device has any bearing whatsoever on the fact that another device, connected via ethernet is clocking sub 1 MBPS DL speeds? No one can. Bottom line this is step "x" and until I satisfy this step, I won't be allowed to proceed. That is absurd, IMO. "What is your quest"... I'd know the air speed velocity of a laden swallow (both African and European) but we can't get to that point. Sigh. ... View more

@Liz I understand what you're saying - but understand what I'm saying. Remove streaming from the conversation for a moment. Let's solely look at the speed tests - as they are by far the most reliable, quantifiable data. Anything beyond that is totally subjective. My point is - we KNOW that there is a speed issue from the router to the laptop via ethernet (speed tests) and the router to the phones via wifi (speed tests) and the router to the firestick (via wifi) as indicated by slow connection speed warnings. So, let's go back to the laptop. It wasn't running any of the streaming apps. If I came to you and said "here are my speed results from my laptop connected via ethernet cable - and I tested because browsing and file transfer were sluggish" What would you tell me to do next? Because that, in reality that is where we are. If that doesn't get us to the next step - then what? Am I to wait a week to drive down there, update my apps, send screenshots proving I did - then run a speed test on a TOTALLY separate device just to prove that it wasn't the streaming apps? Because that's what is being asked of me. ... View more

I'm not there and its busy work. No way a video streaming app is going to create slow speed test results. I need results. Again, I am not there so there's no point in me updating those apps and proving that I did. I explained all of this above. There is a problem and I need it resolved - and updating Hulu isn't going to fix the testmy results. $&#*@? Now, all of that being said, if I have to jump through hoops before they are "allowed" to escalate - then just say it. BTW, this isn't a CO-OP I'm a paying customer and expect better. I'm not going to apologize for my frustration either. ... View more

@Liz Screenshots? As for the app thing, it's not going to fix this and feels almost like busy work TBH. As I said the symptoms are across the board, the apps were UTD before I went down and the speed tests don't lie. I'd prefer we discuss viable fixes and trouble shooting. I don't want to go back down there with no ability to chat or make phone calls and this not be resolved. I really need some answers and I have been beyond patient. Thank you. ... View more

I'll (also) add, there is another odd thing going on.  My MTD usage is staying at zero - even though my month began on 10/22. ... View more

I'll add - it's not just the streaming. It's every onlne DL function - on every device.  File downloads, browsing, etc.  ULs are fine. ... View more

They were updated prior to our last trip - I can do again that but won't matter until I am back down there.  The reality is that the speed test results are what they are - what needs to be done about that?  If you look at the logs they were consistently slow the entire history (wifi or ehternet connection).     ... View more

@Liz    As I understand it, regarding streaming, you're trying to stream Hulu and Netflix via your Firestick, but nothing loads? I'm not familiar with Firestick's interface, but basically nothing is happening when trying to connect to it?  That's how I initially noticed the speed issues.  I then adjust resolution settings to where we could stream on most devices.  Service has seemed sluggish since day one - but finally became problematic enough to test.  Just wouldn't load.   For troubleshooting purposes, let's isolate the TV to which the Firestick is connected. I suggest documenting what happens as you go along, as I'm providing several troubleshooting steps below.   Are you able to connect the TV directly to the HughesNet modem via ethernet cable? No.  This was also issue on two phones and laptop.  Definitely was connection.   If so, please do so and temporarily disable wifi on the modem. For your convenience, here's the modem user guide. Please uncheck the SSID Enable options for both the 2.4 GHz and 5 GHz networks, as you have devices on both.  Did this when the laptop was connected for the speed tests, I have screenshots if needed.   If the TV is too far to be connected via ethernet cable, disable the network on which the TV is NOT connected (2.4 GHz or 5 GHz). Be sure to disconnect any other devices that share that same network to truly isolate the TV. N/A, I am not on site   Once the TV is the only device on the network, try streaming and let me know how it goes. If no improvement, ensure the playback quality is set to auto or standard definition.  Typically, when we tried to stream this last week would turn off the wifi on the two phones and the latop.  I am not close to any neighbors and checked for connected devices.  Also tried another router.   If quality is already set to auto, please let me know which streaming platform you tried (Netflix, Hulu, etc.).  Selected lowest setting on NF, YTTV and Firestick.  Hulu is Auto.    If any issues with that platform, try a different one to see if it plays well. This is to check if the issue is platform-specific.  All were about the same.   If no improvement in streaming via the TV, please test stream on a different device on a non-HughesNet connection, if possible. For example, if Netflix is buffering on your isolated TV, try Netflix on a mobile device via cellular connection or other non-HughesNet connection. Any difference?  I would DL videos from all sources when in town via cellular without issue     ... View more

A little LOL... I almost ran a test here (just bc I'm new to "test.my" and realized it would look crazy. I know the location would show but didn't want to muddy the waters 😉 ... View more

Yessir! Left it on for this reason. You rock man, appreciate it! ... View more

If I'm on the mountain, this is all I have. I'll be back there first of next week. I had hoped all of this would get resolved on here before I left but with the ethernet connection issue my timing sucked lol ... View more

Of course, that would be my preference. I didn't know if protocol was to talk to both - or? I also didn't know how long I should give them to respond here. ... View more