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About bschnapp
since
11-18-2020
12-19-2020
bschnapp
Freshman
14
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| Date Last Visited |
12-19-2020
11:47 AM
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12-06-2020
01:09 AM
They came, they put in a cable that probably should have been put in the first place And still so slow that were using TDS instead. Glad we never canceled that. Patience is one thing but we needed this for our jobs. Thanks to those who have assistance. Bye.
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12-03-2020
08:09 AM
Even if there repair team is slow, there billing team is super efficient about withdrawing $81 from my account for a plan that was supposed to be $69 a month, and dind't apply any of the refunds I was supposed to get based on email and chat because there service has never worked as promised and hasnt worked at all for the past 11 days. Ref#: 882494281 - email stating that they would give me $15 off for first three months Ref# 134328240 - chat saying my account would be credited for three weeks But my bill is higher than it was supposed to be?
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12-02-2020
08:15 PM
Yeah that's what I'm thinking too - when this was installed a few weeks ago the technician used an existing coaxial and likely some cables that were installed before we moved here ~5 years ago, if those are frayed from mice or wear it may cause the modem to appear to be glitchy, which is what the technician who came last Friday said the issue was and so he replaced the Modem. Feeling optimistic with this information and background that we can get this fixed tomorrow.
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12-02-2020
10:45 AM
They resheduled from Tuesday at 8-11 to Wednesday at 11-2, just got a call that they have to reschedule again for tomorrow from 2-5. So no news yet.
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12-01-2020
12:16 AM
What does your last message mean? An S with a line though it?
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11-30-2020
09:58 PM
Thanks, the varying speeds typically are between 0.15 and 2.0 Mbps, so it ranges from barely being able to connect to not connecting at all. Since the pandemic we are working from home and are only using this for my wife's work computer. If this isn't corrected soon on the verge of losing a job. Thanks for your help, hope I have good news to report back tomorrow.
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11-30-2020
09:15 PM
Yes, he said the modem was glitchy and I believe the coaxial cable connection (which was already installed) was not the correct one. He swapped the modem and the cable connection but the problems persist, we have someone else coming tomorrow. We live in an older house, that was abandoned for awhile. During the initial installation I believe the tech used the existing cable and line, I am now thinking these old cables may be worn or frayed, would that explain the poor connection, and wide range of upload/download speeds?
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11-30-2020
08:50 PM
My bad, I had been using a different connection for internet since the hughesnet is still so slow/spotty. The code is 0.0.0
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11-30-2020
08:48 PM
Hey thanks for responding. I don't see a state code anywhere on the screen that shows up, which section should it be under? I can send a screenshot of what I'm seeing if that helps.
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11-29-2020
10:46 PM
"We were also told the installer would set up our app on my phone and up to two devices. I asked him about that and he said he has never done that." This is a direct quote from my original post. I have spent hours on chat and phone trying to get this resolved and it still isn't.
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11-26-2020
11:58 PM
This is not an accepted solution. The salesperson didn't connect two devices or stick around at all to make sure it was working, which I believe i mentioned in my original post .
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11-24-2020
12:46 PM
We've only had HughesNet for three weeks, today the connection says either no internet connection, or when it does connect the Hughes Net recommended speed test says .5 Mbps. Tech person wont be here until Friday to look at this, but my wife needs this for work. We only have a single computer connected to Hughes Net, and have tried turning everything o nand off, etc. This has been going on for hours. If it is faulty tech, how did it break down in three weeks, is that normal?!?!
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11-18-2020
11:42 PM
When we signed on to this the salesperson told us that because it was a 'military grade satellite' so we never have to worry about loss of service. But any time there's a storm we do. When I contacted customer service they said they can't account for storms, and wait for them to stop until we have them test our sevice. We found we have to keep our existing slow internet service for streaming, all uses aside from one computer my wife needs for work, which is hugely disappointing. After talking with the salesperson we were excited but immediately after installation we were so disappointed. We were also told the installer would set up our app on my phone and up to two devices. I asked him about that and he said he has never done that. After seeing how much data is used by everyday things I realized that Hughes net was not a replacement, but going to be an additional cost for their 2 year contract, or until we get high speed internet in the country.
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