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About bschnapp
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12-19-2020
11:47 AM
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11-29-2020
10:46 PM
"We were also told the installer would set up our app on my phone and up to two devices. I asked him about that and he said he has never done that." This is a direct quote from my original post. I have spent hours on chat and phone trying to get this resolved and it still isn't.
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11-26-2020
11:58 PM
This is not an accepted solution. The salesperson didn't connect two devices or stick around at all to make sure it was working, which I believe i mentioned in my original post .
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11-18-2020
11:42 PM
When we signed on to this the salesperson told us that because it was a 'military grade satellite' so we never have to worry about loss of service. But any time there's a storm we do. When I contacted customer service they said they can't account for storms, and wait for them to stop until we have them test our sevice. We found we have to keep our existing slow internet service for streaming, all uses aside from one computer my wife needs for work, which is hugely disappointing. After talking with the salesperson we were excited but immediately after installation we were so disappointed. We were also told the installer would set up our app on my phone and up to two devices. I asked him about that and he said he has never done that. After seeing how much data is used by everyday things I realized that Hughes net was not a replacement, but going to be an additional cost for their 2 year contract, or until we get high speed internet in the country.
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