We've only had HughesNet for three weeks, today the connection says either no internet connection, or when it does connect the Hughes Net recommended speed test says .5 Mbps. Tech person wont be here until Friday to look at this, but my wife needs this for work. We only have a single computer connected to Hughes Net, and have tried turning everything o nand off, etc. This has been going on for hours. If it is faulty tech, how did it break down in three weeks, is that normal?!?!
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When we signed on to this the salesperson told us that because it was a 'military grade satellite' so we never have to worry about loss of service. But any time there's a storm we do. When I contacted customer service they said they can't account for storms, and wait for them to stop until we have them test our sevice. We found we have to keep our existing slow internet service for streaming, all uses aside from one computer my wife needs for work, which is hugely disappointing. After talking with the salesperson we were excited but immediately after installation we were so disappointed. We were also told the installer would set up our app on my phone and up to two devices. I asked him about that and he said he has never done that. After seeing how much data is used by everyday things I realized that Hughes net was not a replacement, but going to be an additional cost for their 2 year contract, or until we get high speed internet in the country.
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