The best thing you can do to deal with this is to request a sales call review. If you've had your account for 6 months or less, than you definitely should ask about this. The way it works is, the reps on this site can pull up the sales call and listen to what the sales rep said and what you answered, and they can then see if the rep misled you. This could be very beneficial for you if the phone salesperson failed to set proper expectations, so you should really ask for sales call. To request a sales call, simply go to the myAccount and Billing section, start a new post, and request a sales call, making sure to detail why you feel you were misled.
... View more
