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About MrsNoName
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7
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| Date Last Visited |
05-11-2021
09:25 AM
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05-03-2021
01:42 PM
1 Kudo
I believe you are right, @GabeU . I guess that is what they call progress?
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05-03-2021
12:46 PM
1 Kudo
I have the app but I don't use it much either. I prefer to check my usage on my laptop in the Status Meter while I am doing other things at a viewing size more suited to ageing eyes. I've not found charts on the app. The charts were always confusing really anyway, since they combined all usage in the usage shown, where I really wanted only the Anytime Data. The charts on the Hughesnet site split it out but in a less useful format. I still have the Status Meter front page so I can track the increase/decrease in speed of usage by regular viewing. That will just have to do. Thanks very much for your help to understand the situation.
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05-03-2021
11:16 AM
Hi. @maratsade. Thank you for the quick reply. I tried both solutions and neither restored the charts, although did appear to re-set the data on the front screen at least. I guess I will have to settle for that and for the charts of usage I can get in my account view on Hughesnet.com.
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05-03-2021
09:43 AM
My status meter has not been showing the graphs of usage for about a week now. What can I do to fix this? Or is this an error with the tool?
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Data Management
03-06-2021
09:11 PM
2 Kudos
Got them! I just checked my Status Meter and the bonus tokens are showing. Thank you @GabeU and @maratsade for helping me with this process.
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03-06-2021
11:22 AM
Thanks again, @maratsade . Still no bonus tokens. 4 days and counting....
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03-05-2021
08:56 PM
Thanks for checking @maratsade . So far, no bonus tokens. I will let you know when I see them. Also if there is still nothing in a couple more days.
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03-03-2021
08:51 AM
Thanks for the update, @maratsade . The regular tokens were, as you say, applied within seconds. I will certainly come back here if the others don't show up within 5 days. It was December that I last had this problem. I raised a question direct to Hughesnet and got some stock answer that didn't even address the problem. I'm glad I tried the Community this time!
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03-02-2021
08:44 PM
1 Kudo
Thanks for the quick reply, GabeU. Hughesnet could make that clearer, I think.
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03-02-2021
04:36 PM
1 Kudo
This is the second time Hughesnet has emailed me about a special offer on data tokens. The email says these are the prices: I follow the instructions, both clicking on the links ot purchase and going to Usage, then purchase tokens, and this is what is offered: These 2 don’t match. There is nothing in the purchase process to suggest the final result will be different than this second view of offerings. I'm not going to go ahead and then have to argue about it later. What am I missing???? Any advice would be appreciated. Thank you!
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11-28-2020
01:05 PM
Thank you, Mark. I thought that was the case, but then I saw an announcement on the HughesNet customer care site to customers with a specific type of modem (not mine) that said they now could get their bonus bytes on local time instead of having to guess the time difference etc. I was wondering if the same applied to other types of modems too. Our recent usage spike seems to be unusual so it made some sense to equate it with the time change. I will go browse the community thinking on how to figure out the real usage data now. Thanks again.
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11-28-2020
11:38 AM
I am in Pacific Time Zone. When are my Bonus Byte hours? I am wondering if they operate on my time zone or on a standard one that doesn't take account of where I am or when the clocks move back and forward? Trying to make sense of why bytes are running away like crazy these days. Thanks for any advice.
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