@hickoryhill wrote: Who says I haven’t. You were advised to request a sales call review if you felt you were misled about the service and to start a new topic to deal with the other issues, including that of data loss. Neither of those things have been done. You likely still have time to do the former and definitely still have time to do the latter.
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@hickoryhill 1. You gave a verbal assent to the disclosure read toward the end of the sales call, which means you agreed to the service. Your service installation could not move forward without this. You had the service installed at your home and used it, which again means that you agreed to the service. You can see the entire Residential Subscriber Agreement here, which is available for anyone to read. 2. Speed is not guaranteed. Nor is the ability to stream without any issue. 3. The first twenty days of service are data limit free as a courtesy. It has no impact on the service commitment, as there is no 30 days trial. 4. There is no way to verify what was asked or said during the installation. If you feel you were misled during your sales call, however, you can ask for a sales call review. 5. If you'd like to troubleshoot the issues you're experiencing, including the data usage problems, please start a new topic in Tech Support. 6. If you'd like to cancel immediately, you can call the number maratsade listed. However, at this point, the Early Termination Fee would be valid. When the service is terminated, an equipment return kit is sent in order to return the leased items. i.e the modem, the power pack and the radio from the dish. Instructions will be provided for how to remove the radio. You can also see them here. 7. Regardless of what you read, the soft data caps are a requirement in order to keep the service usable for everyone by forcing people to prioritize their high speed data allotment. Without those data caps, the service would be in a perpetual traffic jam. There's only so much bandwidth to go around at any given time.
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