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About Jakelawrence
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02-09-2021
12:34 AM
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02-03-2021
07:18 PM
thank you sir for your response, yes I believe you are correct about it being a radio problem. I do not think it is a pointing issue because I sweeped the satellite left and right very slowly (which I know I'm not supposed to do but figured what do I have to lose) with no signal change. Not sure if I'm going to call a tech out since i own my equipment and don't really feel like shelling out over $200 on subpar internet. Thanks a ton though. Might get me a used radio online and install myself, but more than likely just going to cancel my service. Once again I thank you for looking into it, have a great evening
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02-02-2021
08:20 PM
1 Kudo
Thank you I appreciate it, because I have already spoken to a technician on the phone with no help. He wanted to send a tech out and was more interested in upgrading me to gen 5 than he was helping me get back up and running. I really appreciate any assistance I can get.
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02-01-2021
11:35 AM
Any tech support available to help me today?
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01-29-2021
10:11 PM
1 Kudo
I also failed to mention I am getting an error code of 2.2.1 “an outside unit problem has occurred” I believe is what it said
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01-29-2021
10:08 PM
1 Kudo
Thanks for the input, I really appreciate. Yes there was dielectric grease on connections, reapplied before reconnecting. Hopefully it is something that the technicians can repair on their end, but it definitely seems like a hardware issue from what I’m experiencing
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01-29-2021
09:56 PM
Okay, thank you.
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01-29-2021
09:44 PM
Hey there. Internet has been down for over a week now. Initially the issue started about a month ago and I could power cycle the modem and it would temporarily fix the problem, this no longer works. System, receive, and transmit lights are not illuminating. Signal quality is at 15. Checked all coax connections, I even brought modem and router outside and hooked directly to coax going to transmitter with no signal change ( to rule out connection issues due to long length of cable). I also should mention I have the ht1100 modem. Attempted to reset modem and now it is stuck on the pointing process due to the low sqf. I’m assuming my modem is the problem, or possibly the radio considering the sqf will change 1 or 2 points if I “nudge” the satellite, and occasionally jump to 29 or so sporadically for a second or so. Any help would be appreciated
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