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bstaffo
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Joined 5 years ago
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Re: Repair Irony
So "Distinguished Professor IV" "GabeU" said that "That the second tech tried to remove the original pole was Kind." and that they are not required to move it. So then I asked why the first and second tech felt it was part of their job to move it? Which is the whole reason why the first tech did not complete the work, because he was unable to get the pole out! So then "Distinguished Professor III" "Maratsade" responded to my question "So why did the first and second tech feel it was part of their job to move it?" by saying "Because relocating the equipment is part of their job." Seriously? Can you all get on the same page? By the way, were you asked to sign off on the job, and if so, did you? No and No You have complained about the relocation (as is your right as a consumer), but you have not said what redress you expect from the company. You may have noticed that no rep has replied to you; this may mean they are waiting for you to state how you would like them to address the situation. I just do not want to pay for a halfway complete job. Can I dig out that pole with a mass of concrete on the end of it? I'm sure I can and will have to. Can I dispose of it? Sure, I can haul and pay the dump fee. Just don't feel like I should be charged the full service fee for an incomplete job. Also, I am just bitter that I am locked into a service agreement paying by far more than I ever had for internet service and receiving the absolute worst internet service in return. I would not mind paying the astronomically high bill each month (I knew what the price was when I signed up) if I was getting something in return. What I get in return is terrible internet service that is metered and ends up burning through most all of my data trying to load a webpage or buffering a video usually all before timing out and having to start all over. Yet Hughesnet customer support says "I show you're connected and are receiving great service." Garbage! There is obviously a disconnect.Re: Repair Irony
So why did the first and second tech feel it was part of their job to move it. In fact, that's the whole reason why the first tech did not complete the job in the first place! So it's now not part of the scope of work because they couldn't figure it out? Sounds about right... Just like Hughesnet promised to deliver internet service in exchange for my money each month. I still owe the money because on HughesNet's end they show my service to be working just fine yet I burn through 90% of my data waiting for an internet page to load or a video to buffer and then time out. BTW it's not my tech abilities or tech itself since I have zero issues with any of it at work or elsewhere besides my house. I must have over looked ALOT of fine printRepair Irony
Had a recent repair request which was actually just a request to move the satellite dish a few feet to accommodate a landscaping project. First tech that came out dug a new hole but said he did not have the supplies to finish. So big hole, no movement. Took my wife calling to get someone else to come out. Second tech came out and could not get the cemented pole out of the ground so just left it and put in a new pole leaving me to figure out how to remove myself. Oh and then to dispose of a large metal pole with a massive chunck of cement on the end. Can't put this in my dumpster so... Here's where the irony comes into play... When completing the post "repair" survey, I get an error message stating "site cannot be reached, check internet connection." I was connected to my Hughesnet internet. The overarching irony is that the quality of the repair job was exactly on par with the quality of internet service provided by Hughesnet... Complete waste of money! Pretty sure I was quoted $125 for this work, haven't seen it hit my bill yet but will have a mega issue if I am charged anything for this "repair"
