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08-17-2021
09:20 PM
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07-27-2021
03:54 PM
The thread has been locked and it won't let me reply. I've tried to contact @Liz and it won't let me send anything to her stating I'm over my limit. 😞
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07-27-2021
03:40 PM
If your familiar with how it works then please explain to me what the issue is of getting this applied my account. I believe I have been far more than understandable and patient. The nomore contact from Hughes Net throws up red flags for me as I have been a customer for over 7 years and a person would think Hughes Net would really put in effort into helping us get this applied to our account.
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07-27-2021
12:42 PM
Hughes Net obviously have not helped and/or are avoiding me now I was corresponding with Liz and now it's not allowing me to do that (says I'm over my contact limit with her) and my thread has been locked so I can no longer post/reply to it. I also emailed Liz with no response again. I have been in contact with EBB three times now and they are telling me that all I need to provide Hughes Net is the the approved ID number, service address and last 4 of my SS. How hard is that? The last Hughes Net rep. I talked to didn't even ask for the approved ID number as I told him he needed it. Hughes Net is making this is very, very, very difficult and how would you know if they are following the law? Obviously something is fishy.
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07-26-2021
12:28 PM
I totally agree with you Deejay1214. I have called 5 times and they keep telling me my apllication number is not valid or expired. I have also talked to EBB three times and they tell me it's the internet provider (HughesNet) not putting the number in right. The last rep. at Hughes Net didn't even ask for the number but I had to answer all kinds of personal questions. Do they need an ounce of blood too? Now Hughes Net is telling me the application phone number is not what is on the account. ????? The EBB is for a household. I think they just keep coming up with excuses so they don't have to apply the discount. I'm past the point of fustration and looking into reporting them .
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07-20-2021
11:36 AM
Liz, Your information is not correct. I called on 6/17 and Hughes Net said they were not set up for EBB yet and to call back in one month. Called 7/13 @ 3:46 on the phone for 8 minutes to be told they needed to talk to my husband Husband called 7/14 @ 1:41 on the phone for 9 minutes and was told there was an error and to call back Called 7/14 @ 5:52 on the phone for 24 minutes and was told there was an error and she (Aubrey was going to call EBB to verify our validation) and call back. She NEVER called back. Called 7/17 @ 11:32 on the phone for 72 minutes with 42 of those minutes being put on hold. We hung up after being on hole that lone as rep never did come back on the line. We have been very cooperative. Patience has run out and frustrated to no end.
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07-20-2021
10:20 AM
Hughes Net can't seem to apply this discount even though I've called them 5 times. EBB states that my application was approved and good until 8/11. Finally gave up after being on hold for over 40 minutes on the last call.
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07-19-2021
03:07 PM
I have called 5 different times and hours on the phone for Hughes Net to keep telling me my EBB application number has expired and is not valid. I have contacted EBB and they are telling me it is valid and good until 8/11. I have 4 emails from EBB to prove this. Customer service is really bad and getting the run-a-around. About ready to give up and go with another provider.
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