Hughesnet Community
rjk

About rjk

New Poster
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Contact Me
Online Status
Offline
Date Last Visited
‎08-17-2021 09:20 PM

Re: EBB not being applied

by in General Discussion
‎07-27-2021 04:51 PM
1 Kudo
‎07-27-2021 04:51 PM
1 Kudo
Don't send direct emails to the mods unless they ask that you do.  Open a new ticket and post your questions or information there.    @rjk wrote: The thread has been locked and it won't let me reply.  I've tried to contact @Liz and it won't let me send anything to her stating I'm over my limit.  😞   ... View more

Re: EBB not being applied

by Moderator in myAccount and Billing
‎07-20-2021 03:22 PM
‎07-20-2021 03:22 PM
Hi rjk,   Thanks for waiting while your case was investigated. The call review seems to indicate that the name and phone number on the EBB form doesn't match with what's on file in our system; any disrepancy will pop up an error. We recommend checking and confirming with EBB if you can update the info on your form since you've already been granted eligibility.    I know this process turned out a lot more complicated than expected, I'm sorry about that, I would be frustrated too. If you can update the form or redo it if EBB allows it, then the EBB should be able to process. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.   I'm also letting management know of this situation, as I'm sure this isn't an uncommon occurrence, putting another name on the form that might not exactly match up with what's on the HughesNet account.   Thanks, Liz ... View more

Re: EBB

by in myAccount and Billing
‎07-19-2021 03:18 PM
‎07-19-2021 03:18 PM
Did you want the HughesNet reps on this site, who are at the corporate level, to look into this for you? If so, please open a new ticket under myAccount and Billing. Click the blue "Start a topic" button and type your request.    @rjk wrote: I have called 5 different times and hours on the phone for Hughes Net to keep telling me my EBB application number has expired and is not valid.  I have contacted EBB and they are telling me it is valid and good until 8/11.  I have 4 emails from EBB to prove this.      ... View more