About ssandrews

I was promised 100 gb, even with a dish. It is ridiculously slow. So slow that emails are slow to load and send. I was promised I would be able to use Zoom with no problems with the plan I purchased. My work is dependent on virtual, in-person interaction. I cannot use Zoom or any other platform. The signal is practically nill. I am losing students because of the lies I was told. I was promised I could upload/download videos to/from YouTube with no problem, which is also part of my job. I can only do that after midnight!! Most of the time, I can't even watch YouTube videos! I was promised several times, as I asked the sales rep several times to be sure, that I had 4 WEEKS to cancel my subscription with no penalty.    IT IS ALL LIES!!! When I called, after 2 weeks of service, I was told that I could cancel my service for $300. I told the lady in accounting, who could not have cared less, what the very conniving sales rep, Michael, told me. She asked if I had been sent anything in writing. No, I had not. I trusted that Hughes Net actually stands behind what their reps say.  The lady in accounting said she could not let me out of the contract, because that is not what they do. She said would take $15 off my monthly bill for my troubles. Of course, that has not been done either.  Everyone, seriously EVERYONE, I have spoken with about Hughes Net has said the same thing - it's a total joke. They take your money and don't come close to giving you what you were promised and pay for. I am seriously considering taking legal action against Hughs Net. ... View more