About William Nason

Gwalk - please tell me you are kidding!! ... View more

A 738 MB "update" for a "smart" TV - what'll they think of next to help us out?? :) ... View more

To Charles Scott's "Figured they had that fixed by now..." post above.  Do they ever really "fix" anything or do they just temporarily band-aid it? ... View more

Charles I gather from your reply above that turning turbopage off helps with large downloads? Does it help with the speed issues or just prevent hiccups?  I have never tried that - should I? ... View more

I do not disagree that the library is probably a better option.  Just letting you know that it can be done on HN service WHEN it is working as it should.  Note that my last couple of map updates were 4-5 GB and I was able to squeeze them in between 2 AM and 7 AM.  Again it is highly unlikely that it would work right now. ... View more

I have been able to update mine (several times) in the past during the FAP free period but I doubt seriously that it would be successful right now with the usage slowdowns. ... View more

Mine opens and places an icon in the systray.  I then have to click the systray icon to open the meter.  I had to customize the systray to make it display always. Follow these steps: Click the little arrow to the left of the systray icons. Click customize. Scroll to HughesNet Status Meter.exe Click the dropdown to the right of it and select "show icon and notifications" You will now see the icon in the systray. Note that these instructions are for windows 7 and may vary for other versions. ... View more

Michille there is an acknowledged problem with the clocks in some modems being off.  If you can post a recent case number or the serial number off the back of your modem then the moderators can check if this is your situation. ... View more

Billy - either of those options should easily meet your needs and be more than fast enough for the activities that you mentioned. ... View more

Gwalk I configured my system this way about 5 years ago after reading on some forum (can't remember which one) that you should configure this way to avoid "double NAT" (I took to mean having both the router and modem doing NAT?) and typically have no issues with it.  Had the same speed issues that I just recently (last few months) had about two years ago and they finally reconfigured gateways back then and my speed issues disappeared.  When these issues occur connecting directly to the modem makes absolutely no difference.  I've never looked at available RAM on the 9000 system control center before but just attempted to locate that information in SCC and could not. Can you advise where to find that info in SCC? ... View more

Gwalk900 - question for you about HN9000 modem/router.  To avoid issues I disabled DHCP on my router and just let the modem handle the DHCP requests.  I am just using the router as a switch and access point.  Is this the best way to set things up? ... View more

Stan I think that what they are asking for is speed tests (download and upload) rather than web response tests. ... View more

Mari if you can post the serial number from your modem (located on the back of the modem) here, the forum moderators (who work for HughesNet) can look up your account and do some remote testing on your system. ... View more

Rudy, sorry if I offended you - that was not my intent at all. I did not mean to accuse you of anything. No I do not work for the company, I am a customer like most here that just needs internet service that works. I was merely attempting to explain what worked for me to get my service restored to a workable level. Again, I apologize if I was offensive in any way. ... View more

Rudy, trashing the company is unlikely to get you anywhere - just saying.  I understand your frustration - I was right there (for the second time in two years) just a couple of weeks ago. No paying customer should ever have to go to these extremes to get a service they pay for - but that is the reality of HughesNet and likely satellite internet in general.  I was ranting too but the mods responded and I tried very hard to calm down and they did help me finally. Hang in there and if you want help you will eventually get it. ... View more

Yes it does! I was getting nowhere fast with phone support.  All they wanted to do was blame my equipment and have me follow endless troubleshooting scripts.  At least the mods here do try to listen to what you have to say. ... View more

Charles - I presume it is working out well for you also? ... View more

That's exactly what I mean - it was a special offer made to me as a long-term customer to get me service that I could once again use.  I gladly accepted after being assured that my daily refill and nightly unlimited FAP free window would remain intact. It has only been a few days now but (fingers crossed!) so far things are working much better. ... View more

I'm just relaying what it took to eliminate (at least for now!) my problems.  I am on HN9000 (not-GEN4 wannabe service) and all other troubleshooting steps failed to fix my issues including replacing the modem, a site tech visit, and engineering trying to optimize gateways.  In the end a simple plan upgrade that they did remotely (at no additional cost to me) gave me internet that actually works again! ... View more

Kimberly, Your speed tests look very similar to what mine did recently.  It took a plan upgrade to fix my problem - you might inquire about that possibility.  Just a suggestion. ... View more

I won't call you crazy - more like a patriotic American! ... View more

Charles - no I was referring to last Monday morning when I called the front line support number to attempt to get my case escalated.  That call did not go to India - it was a good English speaker likely here in the US but was still absolutely useless and a waste of both my time and theirs.  Brownsville would be a good possibility as I detected a slight Hispanic accent.  The support person was very easily understood and understood me but was completely unwilling to escalate the case without subjecting me to more useless troubleshooting and refused to listen to what I had to say - that's why I said same script. ... View more

I agree wholeheartedly with all your points.  I would swear, however, that the last CS folks I spoke with (with the one exception of one that called me to offer platitudes and assure me that they wanted to help in any way they could - it was another script) were NOT based in India but somewhere here in the US or at least in the Americas. ... View more

Charles - my most recent interactions with phone support WERE with good English speaking support personnel but the same old overused scripts still made it worse than useless and, as stated above, the ABSOLUTE refusal to escalate a case without hours of totally useless troubleshooting only infuriates customers. At least we have this forum - I too will attempt to NEVER use phone support again.  Unfortunately multitudes of other customers out there have not yet learned this lesson and will be forced to learn it the hard way like us or just give up trying and cancel their service. ... View more

I am another long term customer who, for the most part, has been satisfied with the service.  Not that I have not had my share of issues over the past two years but when the service works as it should it meets my needs and it is "the only game in town" so to speak.  I would, however, agree that their telephone support is worse than useless for knowledgeable customers that are actually trying to get their system fixed.  The script readers only serve to infuriate customers when they are talked down to and made to jump through hoops troubleshooting their equipment even though they have stated with certainty that the problem is NOT with their equipment, PC or network AND clearly requested higher level support but are told by the rep that the case cannot be escalated without first putting on the circus act.  As for billing I have NEVER had any billing issues with HughesNet. All that being said I would not want to see the company go out of business as I need the service and from what I can gather, other satellite internet providers are no better and maybe even worse at the customer support thing. ... View more

Stan - keep in mind that the moderators with Hughes only work M-F so you are unlikely to hear from them before Monday afternoon or Tuesday. ... View more

Stan I second Charles' advice.  If you post the serial number they will work with you to get your speeds back where they should be.  They have worked with me over the past week and there has been a drastic improvement.  Good luck! ... View more

Just an FYI - HughesNet is currently working on something similar with me but they called me on the phone first and my email from communitysupport was personalized. Not sure why they handled it differently with you. ... View more

Just a thought - you mentioned that he attempted to update his phone to IOS-8 twice but failed.  I am not familiar with Apple products but is it even possible that since the update process was initiated the phone KEEPS trying to download the update and failing thereby using up your data?  Try turning off WiFi on the phone and see if the depletion stops. ... View more