I am another long term customer who, for the most part, has been satisfied with the service. Not that I have not had my share of issues over the past two years but when the service works as it should it meets my needs and it is "the only game in town" so to speak. I would, however, agree that their telephone support is worse than useless for knowledgeable customers that are actually trying to get their system fixed. The script readers only serve to infuriate customers when they are talked down to and made to jump through hoops troubleshooting their equipment even though they have stated with certainty that the problem is NOT with their equipment, PC or network AND clearly requested higher level support but are told by the rep that the case cannot be escalated without first putting on the circus act. As for billing I have NEVER had any billing issues with HughesNet. All that being said I would not want to see the company go out of business as I need the service and from what I can gather, other satellite internet providers are no better and maybe even worse at the customer support thing.
... View more