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About PHadsock45
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05-13-2023
05:23 PM
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04-13-2023
02:58 PM
After closely examining the back of the modem, and trying every password letter and number combination I could think of, I noticed there was something not matching up with the stickers on the back of the modem/rougher. Turns out someone had stuck a new sticker over the OLD sticker on this one and the CORRECT password was underneath…..I about went insane, bought a USB connecter I didn’t need, and there’s my password hidden there the whole time. 🙄
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04-04-2023
09:42 PM
I just ordered an Ethernet adapter off of Amazon, it’s to be here on Friday.
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04-04-2023
07:49 PM
Damian, is there a way to connect directly that isn’t Ethernet? I have MacBook that does not have Ethernet connection.
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04-04-2023
06:20 PM
I received a new modem and the password on the sticker on the back does not work. I have typed it every way possible and it does not work. I’m so frustrated! I tried called for help and was on hold for 20 minutes and no one every came to the phone. I’ve been without internet for 2 weeks and not the new modem has locked me out…so upset 😢
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Modem
03-31-2023
06:32 PM
Thank You so much Remy! -Paul
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03-31-2023
05:54 PM
Hello, I had a topic answered by Mod Remy two weeks stating that she was mailing me a new modem free of charges after mine fell off of the kitchen counter and broke. I have not received anything or any emails about it and wanted to make sure it did not get lost or I didn’t miss anything. thanks for any help! I’ve missed my home internet a lot. Paul
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Modem
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WiFi-Modem
03-23-2023
06:59 PM
Thank You so very much! I deeply appreciate it! 🙂
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03-15-2023
03:14 PM
My router/modem fell off of our kitchen counter and broke. It no longer lights up or connects to the internet. How do I go about ordering a new one? Heather
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Modem
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WiFi-Modem
11-15-2022
03:17 PM
I have all Apple products and that has proven challenging. I’m thinking my modem is bad.
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11-15-2022
12:59 PM
I’m trying. All my screens will tell me is I have no internet connection when trying. I’ll keep trying.
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11-14-2022
09:25 AM
I have tried unplugging everything from each other and resetting, no success. It has been out 10 days now. I am so frustrated. The modem was just replaced not long ago. Any advice? -Heather
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Modem
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Performance
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WiFi-Modem
11-25-2021
03:14 PM
Hi Liz, I received the new modem and got it installed, and sent the old back. My internet is still kicking out everyday and returning late at night. I'm so frustrated. I've gone days now without service. I don't know what could be wrong.
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11-22-2021
11:05 AM
1 Kudo
Thank You Liz! I will let you know! 🙂
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11-20-2021
03:48 PM
Hello, I am so frustrated. My modem disconnected everyday for about 8 hours daily for the past week. Used chat support and they recommended I do all of the reset/restart processes and I did, nothing has changed. I am unable to get into the modems "website" to talk to it as I am disconnecting from service when I try. I truly cannot afford $125 for a service call right now, is there any way I can get a new modem? I'm so tired of this. Paul
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- Modem issue service
Labels:
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Modem
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Performance
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WiFi-Modem
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