ContributionsMost RecentMost LikesSolutionsRe: Received a new modem, and password doesn’t work :( After closely examining the back of the modem, and trying every password letter and number combination I could think of, I noticed there was something not matching up with the stickers on the back of the modem/rougher. Turns out someone had stuck a new sticker over the OLD sticker on this one and the CORRECT password was underneath…..I about went insane, bought a USB connecter I didn’t need, and there’s my password hidden there the whole time. 🙄 Re: Received a new modem, and password doesn’t work :( I just ordered an Ethernet adapter off of Amazon, it’s to be here on Friday. Re: Received a new modem, and password doesn’t work :( Damian, is there a way to connect directly that isn’t Ethernet? I have MacBook that does not have Ethernet connection. Received a new modem, and password doesn’t work :( I received a new modem and the password on the sticker on the back does not work. I have typed it every way possible and it does not work. I’m so frustrated! I tried called for help and was on hold for 20 minutes and no one every came to the phone. I’ve been without internet for 2 weeks and not the new modem has locked me out…so upset 😢 Re: Have not received Modem that was to be mailed…. Thank You so much Remy! -Paul Have not received Modem that was to be mailed…. Hello, I had a topic answered by Mod Remy two weeks stating that she was mailing me a new modem free of charges after mine fell off of the kitchen counter and broke. I have not received anything or any emails about it and wanted to make sure it did not get lost or I didn’t miss anything. thanks for any help! I’ve missed my home internet a lot. Paul SolvedRe: My modem/router fell off our kitchen counter and broke…. Thank You so very much! I deeply appreciate it! 🙂 My modem/router fell off our kitchen counter and broke…. My router/modem fell off of our kitchen counter and broke. It no longer lights up or connects to the internet. How do I go about ordering a new one? Heather Solved