Hello, I am so frustrated. My modem disconnected everyday for about 8 hours daily for the past week. Used chat support and they recommended I do all of the reset/restart processes and I did, nothing has changed. I am unable to get into the modems "website" to talk to it as I am disconnecting from service when I try. I truly cannot afford $125 for a service call right now, is there any way I can get a new modem? I'm so tired of this. Paul
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