ktautomotive
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Joined 4 years ago
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Re: H.N Fraud
Oh okay! Well thanks for the info I thought you were reps and I was extra confused. Yeah Ive had to run over 50 tests in the past week. Half multithread on and half off. 8 hours of phone calls Tech was here for half the day (today) replacing all equipment and troubleshooting with tech support and they could do nothing to help it with just one device the techs device at that connected. It takes 2 and a half minutes to load siriusXM page fully. I have one bar of LTE on an old iphone that I can connect two laptops to and it will load in just under 3 seconds. I keep getting told by a manager that they will transfer me to billing to cancel without a fee and then when the person answers they say I need to go back to tech support for more testing. So this loop I have begged many different people to stop putting me on keeps happening. They keep lying and sending me to someone who sends me to someone. So hopefully someone sees this and gets it to the right person.12KViews0likes1Comment- 12KViews0likes0Comments
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Re: H.N Fraud
The business department is not helping so I am doing whatever I can possible to gain some attention from someone that can do anything about my service agreement. I have followed the subscriber agreement. It says I cant get out of the agreement unless you guys have done everything in your power to fix it. That has been exhausted.12KViews0likes0Comments- 12KViews0likes0Comments
H.N Fraud
My internet was set up two months ago Beginning was as slow as it is now. I was sold and told "great fast internet that I can stream videos and have my cameras connected to" "30gb of satellite data is the same as hundreds of LTEgb Data" I was then told my internet is slow because it is winter where I live. Now the weather is fine and they have confirmed the satilite is receiving a full signal. I spoke with 4 different tech support agents on the phone no one could help. I spoke with 2 people that said they were managers that sounded like they were in a bar they said they did "different' tests and to call back in a couple days if it didn't solve my issues. I called back talked to multiple tech support agents again that did the same things and that I had to tell them what was going on again and again and again. They then sent a tech to my business. They replaced every single piece of hardware and nothing worked to fix it. !!!!!!!!!!!!!!!!!!My speed is 0.02mbps Average!!!!!!!!!!!!! testmy.net gives me a download speed of 0.02 mbps with one device connected. The tech was here in person and got the exact same problem. Hey called tech support once again for me and was on the phone with them for an hour. They said no one has ever seen this and to wait two hours. I then called after I waited a whole 6 hours. I was sent to 3 different people and after an hour and a half made it to a nice manager that said he was going to wave my cancelation fee of almost $800 thats along with the $300 visa I was told I would get if I signed up. The manager sent me to an account manager that said I had to still pay the $800 Then he said I needed to go back to tech support AGAIN. I talked to three more people after that and was told now I need to wait two days again. This is outrageous. I have contacted legal counsel and will spend as much money as it takes to make sure I will not have to pay a cancelation fee for 0.02mbps average speed. Ive been lied to hung up on and transferred at least 30 times and everyone acts like they have no idea whats going on and pretends theres nothing they can do to help or that they don't know anyone that can help. THIS IS FRAUD. FBI AND BETTER BUSINESS BUREAU WILL NOT STOP RECEIVING PROOF OF FRAUD UNTIL MY INTERNET IS DISCONNECTED AND MY ACCOUNT IS DELETED I am a reasonable person and signed up for internet around 40mbps I am getting 0.02 thats 99.98% slower than the customer average. I am available anytime of the day or night. This is illegal. I signed a contract for a service that I am not receiving. You are going against the contract not me.
