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EddieCranford
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Joined 3 years ago
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Re: Long time customer
You just paraphrased, "I know you are, but what am I?" Where to begin... You can in no way give me permission. By saying that, you imply that you are somehow superior. This is a narcissistic trait. Same with "your fairy tales". The final "have a nice day" - passive aggressive. You're into an obscure branch of amateur radio, which fits. Your age makes you a boomer, which shocked me not at all. Serious question - are you divorced? And who are "We"? Are you aligning yourself with Hughes.net, ormaratsade (a interesting reference to a German play from 1963) Neither of you answered my questions. To begin with, I'm not sure why you reacted so strongly to someone having a negative opinion about a company neither of you work for, or have any reason to defend. That doesn't seem odd to you? Between the two of you, you've made 10,000 posts here. I would love to chat more, but you guys are obviously busy being Hughes Hero's. Your comments have anchored my post, so it's less likely to be moderated. Let's see how many people agree with me. That will be fun.7.3KViews2likes0CommentsRe: Long time customer
He provided no documentation to support his claims, he just said the opposite of what I sad. He quoted no qualifications that would lead me to believe he was an expert in this particular matter, or on technology in general. Please feel free to point out the facts he used to supposedly refute my opinion and provide the documentation to back up your assertion. Nothing in my earlier message claimed anything I said was a fact. Please read through my message again and point out where I said any statement was an undeniable fact and not an opinion based on my personal experience. Do I need to label everything I write with a caution label like those white pouches in beef jerky packages? And why are people shilling for a company that's not paying you a salary, and is charging you money every month? Is hughes.net a cult or a religion or something? What Am I missing. I look forward to reviewing the documentation you or the other poster provide to prove my opinion wrong. I would also like some information on why you think it is your duty to protect a company that is monetizing an essential service?7.3KViews0likes4CommentsRe: Long time customer
You're response is incredibly hostile. My entire post is an opinion. I am under no obligation to provide evidence for any of my claims, just as you have provided no evidence for any of your claims. You accuse me of making unsubstantiated claims, then you respond with unsubstantiated claims. Do you see that? When I bought my plan, it was specifically advertised as a 50Gb plan. Not a 20Gb plan with bonus bandwidth overnight. I see they no longer advertise this on their website. As a matter of fact, there is no pricing at all for the consumer plans. "No hard data limits" are advertised on their website, despite the fact that your throughput is throttled when you use a set amount of data. How would you define "hard data limit"? I'm an Engineer specializing in networked factory automation. I'm familiar with the bandwidth resources available on the market. There is no valid reason to throttle bandwidth to a private home other than to extract more money from the family living there. You may not be an employee, but you are definitely shilling for a business that you have no vested interest in. Why would you do that? What do you gain from your shilling and hostility? I stand by everything in my post. Your response added nothing to the conversation.7.3KViews2likes6CommentsLong time customer
Living in a rural area leaves little choice for internet providers. Hopefully, politicians will fight to make internet access a fundamental right and regulate it like radio and power. Until then, predatory providers like Hughes.net will continue to provide substandard service at inflated prices. I'm sure Hughes can rationalize their expense and limitations. I'm sure they would gladly let their prices and control be regulated in trade for federal subsidies (lol... no). The good news is that the government (that would be us, the hughes.net customers) is subsidizing the expansion of the fiber optic network to rural customers. They are running it down the side of my road right now. Somehow, that slipped by the 100% "business friendly" government of my home state. Hughes divides my purchased band width so that about 60% is available only in the middle of the night, starting at 2:00 AM. Then they sell you tokens to buy back some of the bandwidth you've already paid for during peak hours. That must have them laughing all the way to the bank. They also farm out their tier 1 support to sweat shops somewhere in India. When I ask "Bob" where his office is located, Bob gets a little evasive. I'm sure they are fearful because they've been told not to disclose that information and will be severely punished if caught doing so. The local techs who install the equipment for customers are independent contractors, not employees. That means no benefits like insurance, 401Ks, etc. and I doubt they will ever get rich subbing for Hughes. Hughes.net is fast becoming a business like the car title loan offices that pop up in poor neighborhoods. I've been a Hughes customer for a long time. Long enough to have switched satellites once, replace my dish and LNB a few times and go through a few modem replacements due to obsolescence. Their service has always been subpar (giving credit for satellite driven latencies), their policies have always been predatory - Fair Access Policy that is not clearly communicated during the sale or even hinted at in their marketing. Throttling the bandwidth (FAP) as if Grandma uploading pictures of her grandkids to social media is somehow a threat to the unimaginable, vast amount of bandwidth they have. Moving 60% of purchased bandwidth to the middle of the night, undiscounted even though it is inconvenient to use. Again, no transparency about this. Access to the internet is now as important as access to electricity or clean, lead free water. The lobbyists from the internet industry fight, bribe and cheat to keep regulatory legislation from happening. Once the fiber installation is done, I'll switch to that company. A company that will be no better than Hughes in their predatory policies, inflated prices and usage of cheap, non-American labor for tier 1 support. But, for the first time in 25 years, I'll be able to stream a movie, subscribe to a streaming service, listen to podcasts and download large files without worrying about being throttled after using 30% of the bandwidth I purchase every month. Since this is a Hughes forum, this will probably get deleted by a moderator without getting posted. I would call that unethical, but corporations aren't bound by ethical constraints. If it does get posted, then good for Hughes for allowing open public discourse, even though this privately owned forum for isn't bound by the 1st Amendment. And to the employee who responds to this, I understand it is your job to do so and I look forward to our conversation.